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Supervisory Medical Support Assistant

1 month ago

Cheyenne, United States Veterans Health Administration Full time

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
Monitors daily staffing levels and ensures equal distribution of workload/coverage daily.
Provides technical and administrative leadership to a unit of Lead MSAs, AMSAs, and MSAs. Oversees the daily operation of the unit, ensures that agency policies and priorities are being followed, develops performance standards, and evaluates the work performance of subordinates.
Establishes procedures to meet national scheduling standards and consistently monitors the scheduling program to ensure services meet nationally accepted standards.
Completes weekly audits and reviews and evaluates the scheduling program for technical soundness, usefulness, and conformance with VA requirements with employee feedback as real-time as possible when issues are discovered.
Provides effective planning direction for their program by taking the initiative to identify needs and potential issues/concerns, deciding flexibilities in operations, and constructive, cost-effective approaches to resolving problems.
Gives employees advice, counsel, and instruction on work and administrative matters.
Interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority.
Maintains reports for managing Return to Clinic Orders, Recalls, Consults, or other requests from Clinical Staff or Patients and ensures work is completed timely. Audits appointments completed by subordinate staff and provide feedback.
Responsible for identifying backlogs in workload and potential procedural problems by observing/monitoring the team's activities and bringing them to the attention of the Scheduling Manager or Community Care Manager as appropriate by observation, spot-check, employee reports, and other reporting mechanisms.
Collaborates, communicates, sets priorities, and organizes the work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Reviews competency folders for staff regularly to provide up-to-date information. Attends VISN and national calls on scheduling and access, disseminates to staff, and updates competency folders with changes.
Responsible for reviewing the work of all MSAs for accuracy and completeness, using current laws and directives.
Responsible for incorporating training and education modules into the facility and ensuring integration of new guidance into performance standards. Oversees adopting and utilizing new tools, technologies, and SOPs for staff and facility work plans. Leads the training and integration of new MSAs into their team, including administering and arranging all equipment and systems needed for their role.
Assists with and coordinates the preparation and submission of recurring monthly, quarterly, and annual reports. Participates in systematic Internal Reviews and suggests ways to improve overall management.
Develop procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems; managing and evaluating the effectiveness of administrative control systems and line or operating programs; and accomplishing, evaluating, and monitoring audits, inspections, or management or internal control reviews.



Work Schedule
: M-F 7:00 am to 3:30 pm or 8:30 am to 5:00 pm


Pay:
Competitive salary and regular salary increases


Paid Time Off:
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)


Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
.


Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA


Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)


Telework
: Ad-hoc


Virtual:
This is not a virtual position.


Functional Statement #
: 442-51653-A


Fi
nancial Disclosure Report:
Not required