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Coaching Center Greeter and Administrator

2 months ago

Frisco, United States teamworkonline Full time

PGA Coaching Center advances the PGAâs objectives to promote enjoyment and involvement in the game, by supporting golfers at every age and stage of their golf journey.

Working in a fun and professional atmosphere, we offer our employees competitive benefits and compensation and the opportunity to perform in an exciting environment. The PGA strives to provide a work environment that is respectful and supportive and allows a balance between professional and personal life.



 

The Greeter & Administrator acts as the first point of contact between customers and the coaching center. Responsible for answering guest inquiries, assisting customers register for lessons, and more, while always upholding the company culture making customers feel welcomed and valued.

Represent the PGA of America in the utmost professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following.  Other duties may be assigned.

Answer incoming calls and email inquiries in a timely and respectful manner. 

Greet customers upon entrance in a warm, pleasant, and professional manner. Demonstrate a true passion for customer service and proactively seek ways to surprise and delight our customers, striving to go above and beyond the service levels required.

Act as the point of reference for customers who need assistance or information.  Develop a thorough understanding of all key services and possess the ability to deliver service in an exceptional

and timely manner.

Assist Head Coach in administrative tasks.  Manage, organize, and maintain the calendar for the Head Coach.

Assist in preparing reports and creating group programs for the coaching center.

Ensure that the coaching center spaces and lobby are always clean and tidy.

Support the processing of the coaching center financial transactions, e.g., tracking lesson payments, purchase and payment requisitions, coding invoices, garnering approvals.

Assist with various requests to further enhance the coaching experience including listening to comments and resolving minor issues.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE 

High school diploma or general education degree (GED) preferred.  Thorough knowledge of administrative support functions acquired through two years of similar professional administrative experience in progressively responsible positions, including customer service.  Prior financial tracking experience preferred.  Excellent verbal and written communications skills required.  

COMPUTER SKILLS

Proven proficiency in use of Google Suite and Microsoft Office.  Prior Workday experience preferred for financial entries.

COMMUNICATION SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, and ratios to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COLLABORATION AND TEAMWORK

Works harmoniously with others to get a job done, responds positively to instructions and procedures and is able to work well with staff while maintaining relationships, which breed productive disagreement and debate.

CUSTOMER FOCUS

Meets the expectations and requirements of internal and external customers.  Gets first hand customer information and uses it for improvements in products and services.  Acts with the customer in mind and establishes and maintains effective relationships with customers and gains their trust and respect.

CERTIFICATES, LICENSES, REGISTRATIONS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Frequent standing, walking, and lifting up to 50 pounds required on a daily basis.



 

Health & Wellness
We promote preventative care and encourage wellness by offering a variety of benefits and resources to help employees and their families lead healthy lives.
Competitive medical, dental, & vision plans
Benefits Helpline
Employee Assistance Program (EAP)
Flexible hours, days, nights, and weekends
Golf privileges and the opportunity to learn the game

Financial

We offer programs to assist employees in meeting financial obligations and feeling secure in their financial future.
401K with employer match
Pension Planâ A Money Purchase Plan
Health Savings Account (HSA) with employer match
Individual Retirement Counseling
Life and AD&D Insurance
Short-Term Disability Insurance
Tuition Reimbursement



 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.  


PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information, or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
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