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Guest Services Manager

2 months ago

Durham, United States AC Hotel Durham Full time
Who this job will appeal to

A Guest Service leader seeking to join a company that LOVES their associates Someone who loves people and strives to make each guest's stay excellent.Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food and Beverage Discounts and Perks What you will be doing

    The Front Office Manager will be responsible for supporting all aspects of operations, with a focus on Front Desk. They will oversee the Front Office department alongside our Assistant General Manager. Primary focus will be growing and maintaining guest satisfaction, ensuring implementation of brand service strategies, and employee training and development. As a department head, they will participate in leadership meetings and relay information in their own daily stand up. The Front Office Manager will also be expected to assist with some accounting functions, including Direct Bill Accounts, credit card processing, monthly internal folios. Requirements

    Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds and stand for long periods of time.

    May be required to work overnights and on-call MOD as needed or required.  Must have open availability.Education & Experience

    Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.

    One to two years of related experience and/or training.An Equal Opportunity EmployerWe provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

    Source: Hospitality Online