Guest Engagement Assistant Store Leader

4 days ago


Durham, North Carolina, United States Altar'd State Full time
About Us

Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. Our brand is built upon the founding principles of giving back and making a difference in the world.

Job Description

The Assistant Store Leader of Guest Engagement is a key member of our store team, responsible for leading and supporting the Store Leader in achieving all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation.

Key Responsibilities
  • Fosters a guest-focused team environment through driving volume and anticipating guest needs
  • Achieves excellent guest service by role-modeling company service standards
  • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
  • Holds self and associates accountable for achievement of financial results and performance standards
  • Manages conflict and coaches by applying company's recommended processes, standards and guidelines
  • Empowers and involves associates in decision-making processes
  • Receives feedback and fosters dialog around solutions
  • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Leads by managing through change and adversity
  • Makes recommendations on hiring, promotions, and terminations of team members based on performance
  • Co-conducts and facilitates sales associate and keyholder training
Requirements
  • 1 year Retail Management experience
  • Bachelor's Degree preferred
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance


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