Host - Warm and Friendly Guest Experience

3 weeks ago


Durham, North Carolina, United States The Cheesecake Factory Full time
Job Summary:

As a host at The Cheesecake Factory, you will be the first point of contact for our guests, providing a warm and welcoming experience over the phone and in person. You will be responsible for greeting guests, determining their seating preferences, and guiding them to their tables while making casual conversation.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive experience for all guests
  • Manage guest seating and wait times efficiently, communicating updates to guests in a timely manner
  • Work collaboratively with the team to ensure seamless service and a smooth dining experience
  • Meet the physical demands of the role, including lifting up to 35 pounds and continuously bending, reaching, and twisting
Requirements:
  • Hospitable and friendly demeanor, with excellent communication skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Team player with a positive attitude and willingness to learn
  • Must be at least 18 years old
About Us:

The Cheesecake Factory is a world-renowned restaurant chain known for our legendary cheesecakes, upscale casual hospitality, and fresh-from-scratch menu. We are proud to be named to the Fortune 100 Best Companies to Work For list since 2014 and are committed to creating an inclusive workplace for all.

We are an E-Verify and equal opportunity employer, welcoming applicants from a wide variety of identities, ideas, perspectives, and experiences. We offer reasonable accommodations to job applicants with disabilities and are committed to creating a workplace that values diversity and inclusion.



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