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Member Services Representative

1 month ago

Glen Cove, United States Planet Fitness Full time
  • The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
  • Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team
  • Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone.
  • Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).
  • Each franchisee is responsible for ensuring compliance with local, state and federal law.