Control Manager

1 month ago

Newark, United States JPMorgan Chase Full time
Client Onboarding and Documentationis responsible for critical client documentation and is comprised of Digital Document Services, Wholesale KYC Operations (WKO), and supported by the Client Experience and Firmwide Collateral Transformation and Controls teams. Streamlining, digitization and consumption of client data and documents in a manner that is standardized, scalable, accessible and controlled is a primary goal, especially through the technology platforms used across these services.

As a Control Manager Vice President on the Client Onboarding and Documentation team, you will be responsible for ensuring the Wholesale KYC Operations business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, remediation and sustainability testing.

Job Responsibilities:

  • Develop and maintain solid knowledge of Client Onboarding & Documentation (CO&D) Anti-Money Laundering (AML)/KYC policies, procedures, and operating model as well as systems/platforms used to carry out these activities
  • Support end-to-end analysis of the business risk and control environment to identify significant gaps and weaknesses and determine root cause of control issues
  • Partner with your team to ensure controls are properly designed and operating effectively to promote a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Assist in control evaluation and testing. Ensure there is an adequate level of detail in evaluation scripts, perform evaluation to determine design and operational effectiveness and properly document results
  • Help to manage the full lifecycle of an issue and action plan by capturing details, tracking progress, and closing (after obtaining appropriate evidence to substantiate closure)
  • Support overall meeting administration (e.g., Business Control Committees, Business Control Forums), including production and distribution of the materials, quality review of data within the materials, and managing the meeting invite and tracking action items to closure
  • Synthesize large amounts of information efficiently and effectively into clear and concise messages to be relayed to Global OCM (Operations Controls Managers) Lead and key stakeholders


Required qualifications, capabilities, and skills:

  • Bachelor's degree and or relevant work experience
  • 7 or more years of financial service experience in controls, audit, quality assurance, risk management or compliance
  • Demonstrate strong AML/KYC knowledge; a good understanding of the onboarding/KYC lifecycle
  • Strong analytical and problem solving skills including taking the initiative to drive change
  • Strong relationship management, influence management, and ability to partner with stakeholders
  • Self-starter who is able to work in a fast-paced, results-driven environment
  • Strong interpersonal and verbal/written communication skills with the ability to present complex and sensitive issues to senior management in a persuasive manner
  • Ability to think strategically and partner with teams to solve problems and continuously improve processes and controls
  • Proficiency with MS Office (Outlook/Word/Excel/PowerPoint); advanced user knowledge of excel
  • Excellent written and verbal communication skills


About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veteran

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

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