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Senior Specialist, Customer Sales Support

1 month ago

North Richland Hills, United States XPO Logistics Full time

What you’ll need to succeed as a Senior Specialist, Customer Sales Support at XPO

Minimum qualifications:

  • 2 year of customer service or sales experience
  • Strong typing and 10-key skills
  • Proficiency in Microsoft Office

 

Preferred qualifications:

  • Associate’s degree in a related field
  • 3 years of experience in a customer service role or sales role with proven selling skills as well as experience swiftly handling customer issues professionally
  • Experience with Salesforce.com 
  • Transportation experience
  • Excellent time management, organizational and multitasking skills with great attention to detail
  • Strong written and verbal communication skills
  • Able to work independently and in a team environment

 

About the Senior Specialist, Customer Sales Support job

Pay, benefits and more:

  • Competitive compensation package
  • Full health insurance benefits are available on day one
  • Life and disability insurance
  • Earn up to 13 days of PTO over your first year
  • 10 paid company holidays
  • 401(k) option with company match
  • Education assistance

 

What you’ll do on a typical day:

  • Work directly with customers to track shipments, provide rate quotes and schedule pick-ups and delivers
  • Follow up with online customer spot quotes and try to close and/or upsell business
  • Research and resolve billing issues
  • Manage resolution, filing and tracking of claims
  • Submit corrections and dispute resolution requests
  • Perform over, short and damaged freight assessments
  • Scan shipment documents
  • Provide website support and operational assistance, including routing and planning
  • Resolve customer escalation matters
  • Log sales activity into Salesforce.com

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement .

PandoLogic. Keywords: Sales Support Specialist, Location: North Richland Hills, TX - 76180