Safety and Security Ambassador

2 weeks ago


St Petersburg, United States Bath & Body Works Full time

About Us

At Bath & Body Works, we embrace a culture where everyone is valued. We are dedicated to fostering a diverse, equitable, and inclusive environment that enhances the experiences we provide to our customers.

Our focus is on attracting, retaining, and promoting diverse talent, ensuring our workforce reflects the communities we serve and engage with.

We are also committed to positively impacting our communities and the planet, believing that happiness is accessible to all.

Role Overview

The Safe and Secure Ambassador (SSA) plays a crucial role in safeguarding individuals, the brand, and property within the store environment.

The primary mission of the SSA is to collaborate with the store team to mitigate risks related to safety and incidents of theft and fraud through effective communication, partnerships, and education.


Key Responsibilities
  • Enhance sales by actively engaging with customers and team members at the store entrance, demonstrating a strong presence.
  • Welcome customers warmly with a smile and maintain eye contact.
  • Provide support during safety emergencies and incidents.
  • Assist the leadership team in fostering a robust security culture by educating staff on company policies and procedures.
  • Utilize brand de-escalation techniques to resolve critical store situations.
  • Gather, document, and share trends and insights related to asset protection.
  • Assist in documenting and communicating merchandise recoveries using company tools.
  • Follow up on assessments related to the Shrink Protection Program and execute action plans.
  • Collaborate with the Regional Asset Protection Manager (RAPM) on safety and security incidents.
  • Share intelligence regarding theft and fraud with the RAPM and store leadership.
  • Ensure proper documentation for all Organized Retail Crime (ORC) incidents in accordance with company policies.
  • Work alongside law enforcement and the RAPM to address ongoing cases.
  • Support the leadership team in promoting a safe working environment while maintaining cleanliness in stores.
  • Exemplify a culture of ethical behavior, safety, and compliance.
  • Educate and develop the team on loss prevention and safety practices.
  • Perform additional duties as needed based on business requirements.

Qualifications
  • Must be at least 18 years old.
  • Meet any state or local certification/license requirements related to the position.
  • Availability to work flexible hours, including nights, weekends, and holidays.
  • Ability to stand for extended periods.
  • Strong communication skills.
  • Experience in adapting to various technological needs and changes.
  • Proven ability to work independently as well as part of a team.

Education
  • High School Diploma or equivalent experience.

Core Competencies
  • Lead with Curiosity & Humility.
  • Build High Performing Teams for Today & Tomorrow.
  • Influence & Inspire with Vision & Purpose.
  • Observe, Engage & Connect.
  • Strive to Achieve Operational Excellence.
  • Deliver Business Results.

The statements above are intended to outline the general nature and level of work performed by individuals in this role. They are not exhaustive lists of all responsibilities, duties, and skills required.

We are an equal opportunity employer and are committed to providing reasonable accommodations for associates and job applicants with disabilities.

We only hire individuals authorized for employment in the United States.



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