Guest Experience Concierge

2 months ago

St Louis, United States teamworkonline Full time
Enterprise Center and Stifel Theatre are excited about our busy upcoming season We are looking for passionate, friendly, service-oriented individuals to join our team. Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Please understand that you are hired to serve guests. There will be nights when your responsibilities prevent you from seeing the events.
Rate of Pay: $15.50/hour

Responsibilities:
  • Provide world-class hospitality to guests before, during, and after events in Premium areas, including clubs and suites. 
  • Scan tickets and greet guests entering Premium spaces.
  • Apply and monitor wristbands for access to Premium regions.
  • Ensure that guests are in their ticketed area and permit only authorized persons to enter assigned Premium areas.
  • Communicate clearly with others; strong interpersonal skills are essential.
  • Exhibit a friendly, outgoing personality with a desire to serve the company and public.
  • Always display a professional appearance.
  • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
  • Provide directions to guests for all areas of the building, especially in Premium spaces.
  • Enforce company policies in a positive and professional manner.
  • Listen to and resolve guest concerns; notify supervisors or managers, if needed.
  • Familiarize themselves with building layout, all departments, and guest policies, with a particular focus on Premium areas.
  • Respond appropriately to guest illness, injury, and emergencies.
  • Anticipate guest needs and prevent escalation of issues.
  • Utilize training tools and resources to create a championship-level atmosphere for all guests. 
  • Be a resource to guests for information regarding Enterprise Center, Stifel Theatre, and the City of St. Louis.
  • Must be able to lift 25 lbs.
New Hire Bonus: $250 bonus for new Team Members once they work their first 25 events. (Re-hires are not eligible).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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