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Administrative Assistant III

2 months ago

Boston, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.

Responsibilities:

  • Communicates with office management team to gather and convey relevant information

  • Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment

  • Performs standard transaction processing and reconciliation according to the established guidelines and procedures

  • Proactively monitors supervisory inquiries through numerous channels to support operational efficiency and quality client service

  • Works with managers to assist with basic research, follow-ups, and resolution of daily supervisory escalations

  • Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate

  • Provides general operational support including handling inbound calls.

  • Takes responsibility to ensure all required documentation is obtained, sorted and filed correctly.  

  • Proactively manages the calendar of multiple executives, effectively resolving conflicts that arise in a professional manner

  • Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments

  • Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems

Qualifications Required:

  • Minimum of 1+ years' experience in Business Support function role or similar

  • Strong client service & technical skills (MS Word & Excel)

  • Strong communication, time management and organizational skills are required

  • Detail oriented

  • Investment Industry Experience is a plus

Skills:

  • Administrative Services
  • Attention to Detail
  • Customer and Client Focus
  • Planning
  • Prioritization
  • Adaptability
  • Collaboration
  • Event Planning
  • Office Administration
  • Organization
  • Takes Initiative
  • Follow-up
  • Organization

Shift:

1st shift (United States of America)

Hours Per Week: 

37.5