Current jobs related to Guest Services Agent - Miami Beach - Miami Growth - Highgate Hotels

  • Guest Service Agent

    4 weeks ago

    Miami, United States Crescent Services Full time

    Job Title: Guest Service Agent - Part TimeCrescent Services is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Guest Services Agent

    3 days ago

    Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job Title: Guest Services AgentAt Hampton Inn Miami Beach, we are seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to...

  • Guest Service Agent

    1 week ago

    Miami, United States Crescent Services Full time

    Guest Service Agent - Part TimeCrescent Services is seeking a skilled Guest Service Agent to join our team at Mayfair House Hotel & Garden. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities: Greet guests with a warm and...

  • Guest Service Agent

    3 weeks ago

    Miami, United States Crescent Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Crescent Services. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. You will be the first point of contact for our guests, and your warm and welcoming...

  • Guest Service Agent

    1 week ago

    Miami Beach, Florida, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional service to our guests. As the first point of contact, you will represent the Sonesta brand and ensure a seamless experience for our guests.Key ResponsibilitiesProvide exceptional service to guests, responding to their needs and resolving any issues...

  • Guest Service Agent

    2 weeks ago

    Miami, United States Crescent Services Full time

    Guest Service Agent - Part TimeCrescent Services is seeking a highly skilled Guest Service Agent to join our team at Mayfair House Hotel & Garden. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Service: Greet...

  • Guest Service Agent

    4 weeks ago

    Miami, United States Crescent Services Full time

    Guest Service AgentAt Crescent Services, we're seeking a highly skilled Guest Service Agent to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key Responsibilities:Guest Greeting and Check-In: Welcome guests with a warm...

  • Guest Services Agent

    3 days ago

    Miami, United States Accor North America Full time

    Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible Guest Service, Agent, Guest, Front Desk

  • Guest Service Agent

    3 months ago

    Miami Beach, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Services Agent

    5 months ago

    Miami Beach, United States The Gates South Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    1 month ago

    Beach, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $24.21 JOB STATUS: Casual/On-Call Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests...

  • Guest Services Agent

    5 months ago

    Pismo Beach, United States The Cliffs Hotel and Spa Full time

    Guest Services Agent - The Cliffs Hotel & Spa The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned...

  • Guest Services Agent

    5 months ago

    Miami, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Miami, FL, US, 33172 Property Name: La Quinta by Wyndham Miami - Airport West Req Id: 18005 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Miami - Airport West location in Miami , Florida . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Services Manager

    3 days ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...

  • Guest Services Manager

    1 week ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...

  • Guest Service Agent

    3 months ago

    Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Guest Services Agent

    4 weeks ago

    Pismo Beach, United States Quorum Hotels Full time

    DescriptionThe Inn at the Pier, Curio Collection by Hilton is looking for Guest Services Agentsto join the team! The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include...

  • Guest Services Agent

    2 weeks ago

    Vero Beach, Florida, United States Benchmark Costa d' Este Beach Resort & Spa Full time

    Unlock Your Potential as a Guest Services AgentBenchmark Costa d'Este Beach Resort & Spa is seeking a highly motivated and engaging Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for creating a warm and welcoming experience for our guests from the moment they arrive.Your Key Responsibilities:Provide...

  • Guest Services Agent

    5 months ago

    Pismo Beach, United States Martin Resorts Full time

    As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work...

  • Guest Services Agent

    4 weeks ago

    Long Beach, California, United States Onni Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Onni Group. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a seamless and enjoyable experience for all.Key ResponsibilitiesProvide exceptional customer service to...

Guest Services Agent

3 months ago

Miami Beach, United States Miami Growth - Highgate Hotels Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. 

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.