Underwriting Support Supervisor

4 weeks ago

Lake Mary, United States ICW Group Full time

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The purpose of the Underwriting Support Supervisor job is to lead, train, and develop a motivated and skilled team of Underwriting Technicians. This position exists to ensure accurate and timely data entry, account processing, and policy/submission handling across multiple jurisdictions for the Workers Compensation line of business.

WHAT YOU WILL DO

Ensures consistent procedures are followed, processing and analyses are accurate and thorough, and all deadlines are met.

  • Ensures that account processing, risk modeling data entry, premium booking, and/or policy/submission handling are performed correctly and on a timely basis.
  • Monitors the quality and quantity of work for the unit.
  • Ensures department standards are met in a timely manner.
  • Tracks individual team members' error rates and the types of errors made to ensure rates meet department standards for accuracy.
  • Audits files monthly for accuracy and timeliness.

Evaluates workflow processes and recommends changes to increase productivity.

  • Monitors workflow process to include accuracy, organization, and prioritization of Underwriting Technician's workloads.
  • Trains team members on procedures and systems including how to set up and manage policy files manually.
  • Trains team members on the processes behind interpreting and analyzing policy and account documentation.
  • Participates in process development and modification.

Creates a customer-focused culture.

  • Develops a cohesive team that works well together and creates team camaraderie and a productive spirit.
  • Serves as the main contact for Service Centers questions for agents, brokers, insureds, and other Company departments.
  • Answers escalated customer inquiries and resolves issues and complaints.
  • Refers inquiries to management when appropriate.
  • Connects SCE Team Members to the greater mission, goals, and results of the Company and the WCU line of business.

Develops and leads a team of Underwriting Technicians.

  • Provides daily direction to the team. Communicates mission, values, and other organization operating principles to direct and indirect reports.
  • Establishes and maintains the overall work cadence and, in partnership with LOB Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention.
  • Establishes and holds team accountable to and adheres to hiring criteria, on-boarding, and training requirements for incoming staff.
  • Oversees the performance management and development process for team members and performs performance management duties, development planning and coaching for direct reports.
  • Acts as a resource for team members to answer questions and solve complex problems.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees within the Workers' Comp Underwriting SCE team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

EDUCATION AND EXPERIENCE

  • High school diploma or a general education degree (GED) required.
  • Bachelor's degree from four-year college or university in Business Administration, Management or related field.
  • Minimum 2 years of related experience and/or training; or equivalent combination of education and experience.
  • Supervisory experience preferred.

KNOWLEDGE AND SKILLS

  • Knowledge of insurance and underwriting preferred.
  • Experience testing business computer systems preferred.
  • Strong working knowledge of Microsoft Office programs including Excel, Word, and Outlook.
  • Ability to learn the quote pricing program and the policy processing program.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPENSATION

The salary range listed for this position is $65,220.24 to $109,989.53 USD. This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate; including experience, education, and location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

  • Challenging work and the ability to make a difference
  • You will have a voice and feel a sense of belonging
  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
  • Bonus potential for all positions
  • Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
  • 10 paid holidays throughout the calendar year
  • Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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