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Senior Business Intel Analyst, Contact Center Operations

1 month ago

Pensacola, United States Navy Federal Credit Union Full time

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

  • Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance.
  • Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions
  • Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
  • Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.
  • Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives.
  • Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance.
  • Provide reporting solutions and respond to ad-hoc report requests within the business area
  • Create specifications for reports and analysis based on business needs and required or available data elements
  • Build working relationships with team members and subject matter experts
  • Lead small projects and initiatives

Qualifications

  • 5-7 years of experience in data analysis and reporting
  • Complete knowledge and understanding of business area/specialization
  • Advanced skill using business intelligence applications and/or cloud services
  • Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
  • Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
  • Advanced skill in complex data manipulation across multiple tables
  • Effective data integration, cleaning and validation skills
  • Skill communicating data analysis and visualizations to nontechnical and senior audiences
  • Skill with data analysis tools and programming languages such as Python, R
  • Research skills
  • Interpersonal skills
  • Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
  • Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

* Military Times 2022 Best for Vets Employers

* WayUp Top 100 Internship Programs

* Forbes 2022 The Best Employers for New Grads

* Fortune Best Workplaces for Women

* Fortune 100 Best Companies to Work For

* Computerworld Best Places to Work in IT

* Ripplematch Campus Forward Award - Excellence in Early Career Hiring

* Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.