Guest Experience: Usher/Ticket Taker

Found in: beBee S US - 3 weeks ago

Orchard Park, United States teamworkonline Full time

This is a dual function within the Guest Experience department. Team members greet guests as they enter Highmark stadium while scanning their tickets, as well as assist guests in locating their assigned seats during events at Highmark Stadium. Team Members may be assigned as a Ticket Taker, an Usher, or both depending on event scheduling. This position provides guests with a consistent, positive and friendly experience at Highmark Stadium. Usher/Ticket Takers assist other team members in enforcing stadium rules and policies. The goal of this position is to provide a consistently safe, clean, comfortable and family friendly experience to all guests visiting Highmark Stadium.

 

SPECIFIC JOB DUTIES:

  • Inspect areas for safety hazards and report issues to Event Command.
  • Greet guests as they arrive, welcoming them to Highmark Stadium.
  • Properly scan every guest’s ticket to ensure that each guest that enters Highmark Stadium has a valid ticket.
  • Provide accurate, detailed directions to and from stadium locations such as seating areas, restrooms, and concession areas by utilizing provided resources.
  • Check tickets as guests enter the seating area. Direct guests to ticketed seating location.
  • Enforce Wait for Whistle policy.
  • Conduct aisle walks throughout the event, making connections with fans and addressing any problems that are observed.
  • Check tickets and wristband guests for re-entry at all club & suite locations.
  • Recognize and resolve customer concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
  • Thank all guests for attending as they are leaving.

 

MINIMUM QUALIFICATIONS:

  • Strong communication skills.
  • Personable, engaging, outgoing.
  • Quick learner: ability to adapt to different situations.
  • Team Player - works well with others.
  • Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
  • Ability to work in a fast paced, high stress environment.
  • Ability to walk long distances, climb stairs, and stand for 6 hours or more.
  • Ability to be outdoors in all weather conditions for 6 hours or more.
  • Must have reliable transportation to and from Highmark Stadium.
  • Must be able to work weekends, nights and holidays when required.
  • All applicants musts be 18 years of age or older and successfully pass a background check.

 

PREFERRED SKILLS:

  • Prior customer service experience
  • Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanners, Laptops & Radios

 

The starting pay is $16.50/hour

*Note – this position is a part of the SEIU Local 200 Ushers and Ticket Takers Union.  Union members are required to pay yearly membership dues each season.

 

The Buffalo Bills retain the right to change this job description at any time.

  

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Experience: Usher/Ticket Taker

    Found in: beBee jobs US - 1 week ago

    Orchard Park, United States teamworkonline Full time

    This is a dual function within the Guest Experience department. Team members greet guests as they enter Highmark stadium while scanning their tickets, as well as assist guests in locating their assigned seats during events at Highmark Stadium. Team Members may be assigned as a Ticket Taker, an Usher, or both depending on event scheduling. This position...

  • Usher

    Found in: Resume Library US A2 - 1 week ago

    Highland Park, Illinois, United States Ravinia Full time

    Job Description The Ravinia guest experience is more than the performance on stage. Our beautiful, welcoming park is what makes listening to music at Ravinia truly special, and we’re excited to open our gates to concertgoers. From morning to night, each of our employees contributes to making live music at Ravinia extraordinary. As Usher, you will greet...

  • Usher

    4 days ago

    Highland Park, United States Ravinia Full time

    Job DescriptionJob DescriptionCompany DescriptionRavinia® is both North America’s longest-running not-for-profit music festival and its most artistically diverse. Over 100 different events by a mix of classical, rock, pop, jazz, R&B, indie, and country performers make up a typical summer season on our two open-air and two indoor stages. Each year the...

  • Ticket Sales Associate

    Found in: beBee S US - 3 weeks ago

    University Park, United States teamworkonline Full time

    Description:  As a sales associate for the State College Spikes, associates will gain vital sales experience in various in-person and virtual forms and a comprehensive look at the game-day operations of a minor league baseball team from the business side. This is a part-time position that is meant to be flexible for students who are also taking...

  • Guest Experience Specialist

    1 week ago

    Highland Park, United States CareerBuilder Full time

    Live Fully at Marriott International - #1 Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. The Courtyard Chicago Highland Park/Northbrook, located at 1505 Lake Cook Rd, Highland Park, Illinois, 60035 is currently hiring a Guest...

  • Wayfarer Theaters: Crew Position New Movie Theater

    1 day ago

    Highland Park, United States Wayfarer Theaters Full time

    Do you love hospitality and customer service? Would you like to go beyond the corporate model and be empowered to engage with theater goers? Are you passionate about the community and helping others unite and succeed? Then our new theater model will be for you! Become part of our SPARKS Crew! The crew of our theater will be customer service professionals...

  • Guest Experiences Representative

    3 weeks ago

    Overland Park, United States Sunlighten Full time

    Job DescriptionJob DescriptionSunlighten Day Spa is on the hunt for a Part-Time Guest Experience Representative to join our team. At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere! Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep...

  • Guest Experiences Representative

    Found in: Resume Library US A2 - 1 week ago

    Overland Park, Kansas, United States Sunlighten Full time

    Sunlighten Day Spa is on the hunt for a Part-Time Guest Experience Representative to join our team. At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere! Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massages, organic...

  • Guest Service Representative

    Found in: beBee S US - 1 week ago

    Winter Park, United States The Alfond Inn Full time

    *All applicants who are offered employment with The Alfond Inn will be subject to a criminal background check. Offers of employment are contingent on the successful completion of that background check*Overview:This position maximizes revenue and creates value by providing excellent customer service.  This includes effective reservation sales, handling all...

  • Guest Service Representative

    Found in: beBee jobs US - 2 weeks ago

    Winter Park, Florida, United States The Alfond Inn Full time

    *All applicants who are offered employment with The Alfond Inn will be subject to a criminal background check. Offers of employment are contingent on the successful completion of that background check*Overview:This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all...

  • Guest Services Representative

    6 days ago

    Oak Park, United States Oak Park Park District Full time

    **Job Purpose**: The Part-Time Guest Services Representative is responsible for providing reception and registration services to patrons of the Park District of Oak Park. This position is an integral component to the Park District of Oak Park. The Guest Services Representative will work at various locations depending on season and scheduling needs including...

  • Guest Service Representative

    Found in: beBee jobs US - 1 week ago

    Buena Park, California, United States Courtyard Anaheim Buena Park Full time

    Additional Information Night Audit, Evening Shift, Overnight Shift, Pay: $20.55/hour Full-timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Anaheim Buena Park, 7621 Beach Boulevard, Buena Park, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition...

  • Guest Service Representative

    Found in: beBee S US - 3 weeks ago

    Buena Park, United States Courtyard Anaheim Buena Park Full time

    Additional Information Night Audit, Evening Shift, Overnight Shift, Pay: $20.55/hour Full-timeJob Number 24053889Job Category Rooms & Guest Services OperationsLocation Courtyard Anaheim Buena Park, 7621 Beach Boulevard, Buena Park, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition...

  • Guest Services Supervisor

    Found in: Resume Library US A2 - 1 week ago

    Park City, Utah, United States Westgate Resorts Full time

    Job Description The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operation of the department. Work from the Guest Services Desk to dispatch Bell calls. Train...

  • Guest Services Associate

    2 weeks ago

    Massapequa Park, United States European Wax Center Full time

    Job DescriptionJob DescriptionEuropean Wax Center - Massapequa Park is looking to add a Guest Service Associate (GSA) to our busy center! GSA's have the ability to move up, if the performance is present and the opportunity becomes available.At European Wax Center, we are one of the fastest-growing franchises in the country, we provide upscale waxing at...

  • Guest Services Associate

    2 weeks ago

    Massapequa Park, United States European Wax Center Full time

    Job DescriptionJob DescriptionEuropean Wax Center - Massapequa Park is looking to add a Guest Service Associate (GSA) to our busy center! GSA's have the ability to move up, if the performance is present and the opportunity becomes available.At European Wax Center, we are one of the fastest-growing franchises in the country, we provide upscale waxing at...

  • Box Office at Credit Union 1 Amphitheatre- Tinley Park

    Found in: Talent US C2 - 1 week ago

    Tinley Park, United States Live Nation Worldwide, Inc. Full time

    THE JOB Work in our box office selling tickets, upgrades and any other venue upsells. Assist with will call pickup, VIP ticket programs and answer all ticket and venue related questions. WHAT YOU'LL DO * Greet guests attending events who come to the box office, assisting with any questions or concerns. * Utilize venue ticketing system to sell and...

  • Guest Service Representative

    1 week ago

    Forest Park, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #57 - Forest Park, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are...

  • Guest Services Manager

    1 week ago

    Park City, United States The Chateaux Full time

    ** Guest Services Manager (Chateaux)** **Job Category****:** Administration **Requisition Number****:** GUEST002605 Showing 1 location **Job Details** **Description** **The Guest Service Manager** would oversee daily operations of the Bell department, Transportation, Ski Valet, Shipping/Receiving, and HOA parking. This person will be responsible for training...

  • Housekeeper for Apartment Community

    1 week ago

    Orchard Park, United States Tri City Rentals Full time

    Job DescriptionJob DescriptionWe are seeking a Housekeeper For Apartment Community to join our team! You will perform a variety of light cleaning and organizing duties.Individual must be prompt, courteous, detailed, and able to work independently with a schedule and set routine. This Full-time position will require lifting, bending, reaching, and walking...