Guest Experiences Representative
Found in: Resume Library US A2 - 1 week ago
Summary:
The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. Guest Experience will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a “service” mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work weekends and evenings.
Duties/Responsibilities:
Maintain accuracy and efficiency of booking system through appointments and add on services
Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
Educate customers on our spa services and menus and the benefits of each
Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace
Assist with laundry and spa cleaning and completes list of cleaning obligations
Ring out clients through multiple modes of payment
Open, close, or otherwise man the spa independently, if necessary
“Defend” books as necessary (charge no call/no shows, take payment information, etc.)
Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy
Requirements
Prior customer service and front-desk/receptionist experience required
Excellent verbal and written communication skills
Quick thinking, positive and “can do” attitude, confidence in decision making
Hours:
Must be able to work afternoon/evenings and weekends.
We are looking for someone to work mid-day shifts and on the weekends- Saturday (8AM-5PM), and Sunday (10AM-4PM)
Benefits
Compensation:
$14-$16/HR depending on prior experience
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