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Hotel Services Manager

2 months ago

Atlantic City, United States Caesars Entertainment Full time

Job Duties

  • Ensures that service and operational standards of the department are being met.
  • Maintains administrative control of the department to ensure that all tasks contingent to the success of the operations are completed within the company standards.
  • Oversees the day to day operations of Front Office and Guest Services including supervision of direct reports.
  • Regular attendance for scheduled work required.
  • Ensures direct reports carry out Family Style Service at all times.
  • May perform other duties as assigned

Minimum Qualifications

  • College degree or equivalent experience preferred.
  • Three years experience within hotel operations.
  • Must have excellent communication skills.
  • Required to perform the customer service standards of the department
  • Knowledgeable of the Casino Control Act respective to cashiering regulations, as well as company internal controls, policies and procedures.
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.