Senior Consultant, Managed Services

6 days ago

Anywhere in United States Rizing Full time
About Us

*This role can be filled in the United States or Canada*

Rizing, a Wipro Company, specializes in HR and Human Capital Management (HCM) solutions based on SAP SuccessFactors. By focusing on employee experience, payroll, engagement, workforce analysis, and training management, we create efficient and connected HR processes. Our HR and payroll experts create long-term client relationships, prioritizing client success over profit.

Description

Provides functional expertise, guidance, and instructions to customers on SuccessFactors' products. Leads and ensures the successful implementation of SuccessFactors' products.

Essential Functions
  • Develop a strong understanding of and analyzes clients’ business requirements and objectives; develop system configurations to satisfy client needs.
  • Create and present high-quality demonstrations and presentations to clients on SuccessFactors’ products.
  • Assist with developing training materials and train clients on how to utilize the system.
  • Troubleshoot and find a resolution of assigned system defects.
  • Provide quality control of consultant configurations, in order to meet client deliverables.
  • Partner with project managers to ensure project work is kept within budget.
  • Adhere to software implementation standards and best practices.
  • Participate in weekly internal team meetings.
  • Increase knowledge of modules and best practices.
  • Accurately track and report time and expenses.
  • Coach junior consultants on project implementation.
  • Perform other duties as assigned.
Required Qualifications
  • Bachelor’s Degree in Information Systems or Business.
  • Professional SuccessFactors Employee Central module certification (current & valid).
  • 5 years of SuccessFactors consultant experience.
  • 3-5 years of Human Resource business experience or familiarity with key Human Resources concepts.
Desired Qualifications

Experience in post go live support/ticketing.

Knowledge, Skills, and Abilities (KSAs)
  • Skilled in technology coupled with business acumen to complement system consulting.
  • Advanced proficiency in Microsoft Office Suite products.
  • Analytical and solutions-oriented; ability to solve complex problems by providing detailed insight and constructive criticism into problems/complex situations.
  • Ability to build personal relationships with clients and peers while inspiring and motivating others.
  • Ability to work in teams and independently.
  • Strong organizational, planning, and management skills.
  • Strong presentation and meeting facilitation skills; displays confidence and poise in formal speaking situations; creates effective and compelling presentations by keeping meetings clearly focused on the agenda.
  • Excellent written and oral communication skills; attentively listens and shares knowledge/expertise.
  • Assembles and develops talent by creating a challenging and rewarding work environment.
Competencies ExcellenceRespectCollaborationIntegrityCourageEEO Statement

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

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