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Senior Fraud Services Consultant

2 months ago

IL United States Discover Financial Services Full time

Envision a rewarding career with Discover.

At Discover, you will engage in impactful work from the very beginning. Our team-oriented culture is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to thrive and contribute to one of the leading digital banking and payments organizations globally. We appreciate your individuality, providing you with the opportunity to excel.

Join us in shaping a future where millions achieve a brighter financial outlook with Discover.

Position Overview:

Discover does not offer sponsorship or transfer of employment work visas for this role. Candidates must be authorized to work in the United States on a full-time basis.

As a Principal Fraud Services Consultant, you will play a pivotal role in safeguarding the integrity and security of financial transactions. Your responsibilities will include leading initiatives to analyze fraud occurrences and implementing strategies to mitigate fraudulent activities within the payment ecosystem. Collaboration with various teams and stakeholders, both internally and externally, will be essential.

Key Responsibilities:

  • Drive efforts to achieve strategic business goals.
  • Oversee the implementation of fraud prevention products and initiatives.
  • Develop and manage consultation and training services related to fraud incidents, programs, products, or trends for stakeholders.
  • Gather, organize, and maintain documentation associated with your work.
  • Create and supervise the development of technical documentation related to training, incidents, and other necessary materials.
  • Manage processes and tasks associated with alerts from fraud detection systems.
  • Utilize advanced fraud detection tools and technologies.
  • Assist in identifying emerging threats, fraud prevention strategies, and training methodologies.
  • Support process enhancement initiatives and address audit findings.
  • Oversee the setup, configuration, and updates of customer profiles in fraud applications, ensuring user interfaces function correctly after system enhancements.
  • Coordinate with other departments to manage project workflows effectively.
  • Stay informed about regulatory requirements.
  • Represent Discover at industry conferences and events.
  • Assist in leadership functions as assigned.

Qualifications:

Essential:

  • Bachelor's degree in Business Administration, Management Information Systems, or a related field.
  • 6+ years of experience in Customer Service, Payment Services, Fraud, Banking, Finance, Project Management, or a related area.
  • Alternatively, 8+ years of relevant experience in lieu of a degree.

Preferred:

  • Master's Degree in Business Administration, Management Information Systems, or a related field.
  • Certification as a Financial Crimes Investigator (CFCI).
  • Experience with SnowFlake or SQL programming language.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).

Why Choose Discover?

Discover is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We also offer a comprehensive range of benefits and programs based on eligibility, including:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
  • Recognition Programs
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Discover values compliance and risk management, placing our customers at the heart of our operations. Each employee contributes to a culture that prioritizes these principles.