HR Business Systems Analyst

1 month ago

Houston, United States Oceaneering International Full time
Company Profile  

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary  

Oceaneering is in the process of expanding its HR Operations Team and establishing a worldwide HR shared services organization. The role of HR shared services is to provide top-notch customer service and assistance to employees, managers, and HR business partners regarding HR-related queries, transactions, and procedures. We are broadening the reach of HR shared services in terms of technology, geographic coverage, and output.
A crucial component of our service delivery is an HR case management system that supports key transactional and life-cycle processes. We are on the lookout for a committed team member who can enhance and sustain our case management technology, ensuring efficient processes and a positive experience for employees.
JOB SUMMARY:
The HR Business Analyst role involves offering technical support and help to users of HR technologies. This role ensures a positive customer experience by resolving inquiries and issues. The responsibilities include troubleshooting issues related to software, providing insights on system functionality, and working in collaboration with internal teams to effectively address customer requirements.


LOCATION


⢠Role provides the opportunity to work in hybrid environment, working both virtually and in office when required.
 

Duties & Responsibilities  

PROCESS IMPROVEMENT AND OPTIMIZATION

⢠Discover ways to refine HR processes and boost the efficiency of service delivery, suggesting and executing process enhancements as needed.
⢠Collect feedback from end-users regarding product usability, performance, and feature requests, documenting and escalating enhancement suggestions to product management.
⢠Work in tandem with product development teams to test new features and software releases, providing feedback and identifying potential issues.
⢠Collaborate with HRIS administrators and IT teams to troubleshoot system issues, test enhancements, and implement system changes that improve user experience and productivity.
⢠Share knowledge, best practices, and solutions for common support issues with colleagues.

TECHNICAL SUPPORT

⢠Act as the primary contact for end-users (HR professionals, administrators, and employees) seeking assistance with HR technologies.
⢠Diagnose and troubleshoot software issues, providing step-by-step instructions, workarounds, or solutions to resolve problems.
⢠Follow up with end-users to ensure satisfaction with resolution outcomes and identify opportunities for improvement.

CUSTOMER EDUCATION AND TRAINING

⢠Offer guidance and training to end-users on the use of HR Applications, functionality, and best practices.
⢠Develop and maintain knowledge base articles, user guides, and tutorials to support self-service troubleshooting and user adoption.
⢠Develop FAQs and self-service resources to support employee self-help and reduce reliance on the HR Service Center.
⢠Proactively communicate system updates, maintenance activities, and service interruptions to end-users.
⢠Conduct virtual or onsite training sessions for new users and administrators as needed.
 

Qualifications  

REQUIRED

⢠A bachelorâs degree in information technology, Computer Science, Business Administration, or a related field, OR 3+ years of experience in delivering technology solutions. 
⢠Experience with HRIS platforms or HR-related software solutions such as case management systems, ticketing tools, CRM (Customer Relationship Management) software, and self-service portals.

DESIRED

⢠Familiarity with HR service delivery models, including HR shared services, centers of excellence, and outsourcing.
⢠Proficiency in troubleshooting software applications, with a particular emphasis on web-based technologies and browsers.
⢠Exceptional communication skills, both written and verbal, with the ability to articulate technical information in a clear and concise manner.
⢠Robust problem-solving and analytical skills, with a focus on identifying the root cause of issues and resolving them.
⢠Understanding of HR processes and practices, transactional life-cycle activities like onboarding, transfers, employee data changes, leave management, and benefits.
⢠Experience with ERP Implementations.
⢠A customer-centric approach with a dedication to providing exceptional service and support.
⢠Experience in working with remote or distributed teams in a diverse global environment.

Additional Information  

This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.

  Equal Opportunity Employer  

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors

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