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Customer Account Manager

3 months ago

Oconomowoc, United States ORBIS Corporation Full time
  • Daily communication with customers and associated sales personnel on order management topics.
  • Management of customer orders from receipt of customer order to receipt of product at the customer. Activities include contract review, order entry, order edit, order maintenance, order status communication, order expedite requests, and complaint processing.
  • Provide direct line and ACD line support for all incoming service-related phone calls.
  • Demonstrate an understanding of ORBIS products and product application.
  • Support the execution and continuous improvement of the quality policy.
  • Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer.
  • Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams.
  • Support sales personnel with quoting, purchase order changes, and customer inquiries as needed.
  • Support team as back-up coverage.

Experience Requirements:

3 - 5 years Customer Support experience

Education:

High school diploma-required

Bachelor's degree-desired.

Relevant work experience in lieu of education

Additional knowledge, skills & abilities:

  • Strong communication (verbal and written) skills and collaboration in a team environment.
  • Ability to multi-task in a high paced environment, while maintaining attention to detail.
  • Knowledge and ability to implement effective strategies and activities that promote long-term customer loyalty.
  • Knowledge of major responsibilities, accountabilities & organization of the customer support function.
  • Knowledge of practices, tools, and techniques for communicating with customer.
  • Knowledge and ability to apply the processes, activities & tools needed to ensure strong customer satisfaction.
  • Ability to lead by example.

This is a hybrid role (3 days in office) after 1 year of on-site training and acceptable performance.

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