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Customer Fulfillment Manager

2 months ago

Allegan, United States Perrigo Full time
Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold.  Help us do it.

External applicants please note:  to this position please click the APPLY button at the bottom of the application.  (The SAVE button will only save your profile information but not submit an application for this open position.)  Thank you.

Description Overview

The Customer Fulfillment Manager/Analyst role will either be a dedicated resource for a single customer account or covering multiple accounts depending on the strategic priority. As the primary customer facing role, this role will maintain overall service relationship with customer inclusive of supply availability, order management and demand consumption, leveraging analytics to maintain and distribute reporting to customer.  Advocates customer needs and funnels inquiries through proper internal channels. Internal liaison for customer specific supply related questions. The role is an active member of the internal Customer team ensuring execution of order strategies related but not limited to, order oversight, abnormal demand, seasonal demand, shortages, and allocation. Supplements OCA (Order Compliance Analyst) with supply compliance (OTIF and Account specific supply compliance programs) activities inclusive of fines prevention and risk mitigation escalating through Customer team as necessary. Proactively lead and engage with customers on all Supply Chain and Logistic projects (MOQ, ordering patterns etc.) to drive efficiencies and sales growth based on customer stratification.

This is a hyrbrid opportunity and will require 3 days a week onsite. 

Scope of the Role

Account Management:

-Maintains overall service relationship with customer
-Ensures supply availability
-Leads scorecard and goal alignment
-Conducts recurring customer meetings
-Oversees inventory allocation for promotions, special packs, displays, new items, discontinuations, and conversions
-Collaborates with customer on key drivers of their orders within lead time
-Communicates insights and triggers necessary changes
Order Management and Control:

-Leverages order management tools for accurate execution of order control
-Understands ordering patterns and communicates forecast consumption to planning, DC, and product allocation management
-Relays ordering impacts to customer
-Evaluates order shortages and codes to close orders
-Manages obsolescence risk of Finished Goods and in-process materials
-Collaborates on fines related to supply as necessary
Supply Chain Process Improvement:

-Leads and drives supply chain projects across all areas of Supply Chain functions
-Builds and maintains relationships across Supply Chain departments
-Leads discussion on special distribution impacts to order delivery/scheduling
 

Experience Required
-Bachelor’s Degree in business, supply chain or related field required 
-5+ years of experience in customer-facing roles with recent supply chain experience preferred.
-Excellent analytical and problem-solving skills
-Excellent interpersonal skills and ability to work in a matrix environment.
-Strong verbal and written communication skills
-Aptitude for commercial acumen and prioritization 
-Ability to become extremely proficient and knowledgeable to customer systems.
-Ability to work independently on multiple concurrent projects is necessary.
-Previous supervisory or management experienced preferred
External applicants please note:  to this position please click the APPLY button at the bottom of the application.  (The SAVE button will only save your profile information but not submit an application for this open position.)  Thank you.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.  Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in English and Spanish and will be provided in other accessible forms for persons with disabilities. #DIV