Front Office Manager

1 week ago

Teton Village, United States Hotel Terra & Teton Mountain Lodge Full time

Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team

JOB SUMMARY

Ensure that all operational objectives are met daily.  Meet and exceed all departmental financial responsibilities.  Provide the highest level possible of guest relations and customer service.

RESPONSIBILTY

Oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra & Teton Mountain Lodge service culture.  Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner.  Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives. 

JOB DUTIES

  • Drive the department to maximum effectiveness. Closely monitors day-to-day operations.

  • Stand behind and enforce company policies, set the example of commitment, teamwork, excellent work ethics, positive attitude, flexibility, and diversity.

  • Ensure all service standards are met and adhered to. Facilitate consistent quality of service to exceed guest expectations. Maintain and manage the proper practice of standard operating procedures.

  • Monitor and respond aptly to guest feedback, including guest resolution of problems or complaints and escalation of “glitches” as necessary.

  • Develop guest service programs and SOPs to support them. Maintain procedures to ensure appropriate attention and service for designated VIP guests. 

  • Among other tasks

MINIMUM REQUIREMENTS

  • Must have minimum of two years Front Office supervisory experience.

  • Require a strong background of supervisory experience.

  • Possess excellent verbal and written communication skills.

  • Proven track record resolving guest problems and expediting solutions.

  • Understand daily hotel operations and systems.

  • Must read, write and speak the English language.

The offer

In return we offer our new Front Office Manager:  

  • Competitive Medical Benefits Package and 401(k)

  • Competitive Wages and Flexible Schedules

  • Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal

  • Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores

  • Discounts on Noble House Hotels & Resorts Room Rates

  • Discounts on Ski Passes

  • Shared Transferable Ski Pass

  • Onsite Ski-in, Ski-out, and Ski Storage

Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials. 

Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

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