Call Center Representative
1 week ago
The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango.
Office Location:
Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)Responsibilities and Duties:
Responsibilities of the Call Center Representative include, but are not limited to the following:
Develop and maintain a working knowledge of current products and services offered by the companyTake customer calls and provide accurate, satisfactory answers to their queries and concernsAnswers busy phone lines and identifies calls to be transferred.Forwarding voicemails left on the company line to the appropriate department.Assisting the administrative team with processing faxes or emails data entry into our in-house software.Communicating professionally with different departments to assist patients and healthcare providers with our referral process.Ensuring an even distribution of work to the Intake department.Complying with company, state, and federal healthcare guidelines.De-escalate situations involving dissatisfied customers, offering patient assistance and supportCalling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.Ensuring customer satisfaction and assisting them with issues/concerns related to their health.Evaluates and determines caller needs and use their knowledge to provide resolution, tracking, and if necessary follow up from another representativeAble to meet department performance standardsAdditional responsibilities as assigned by SupervisorQualifications:
Must be at least 18 years of age.High School Diploma or GED, some collegeHas basic computer knowledge and experience including Microsoft Word, Excel & typing skills.Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is preferred.Ability to convey a positive and professional image to customers and employeesCapable of following an issue through to its conclusionHome care/healthcare background is a plus but not required.Must be able to work at a fast pace medical call center managing large amounts of inbound/outbound calls while maintaining attention to details.Is customer service oriented with good oral and written communication skills.Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.Is detail oriented and displays good organizational skills.Must be flexible and willing to work weekends and Holidays.Highly self-motivated and able to work with minimal supervisionMust have a secure work location from home with High-speed internet.Proven Personal Attributes:
Ability to multitask in a fast-paced work environment.Ability to remain calm under pressure and manage stressful situations.Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.Ability to maintain a high level of confidentiality and remain HIPAA compliant.Ability to establish highly productive and detailed organizational skills/habits.Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.Job Type: Full-time
tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
-
Call Center Representative
2 weeks ago
Phoenix, United States BCI Acrylic Independent Dealers Full timeCall Center Representative With more than 25 years in business, Apex Windows and Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. Apex Windows and Bath is looking for a Call Center...
-
Call Center Representative
1 month ago
Phoenix, United States BCI Acrylic Independent Dealers Full timeJob DescriptionJob DescriptionCall Center RepresentativeWith more than 25 years in business, Apex Windows and Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.Apex Windows and Bath is...
-
Call Center Representative
4 weeks ago
Phoenix, United States Adelante Healthcare Full timeJob DetailsJob Location Adelante Healthcare Center Support Office - Phoenix, AZ Position Type Full Time Education Level HS Diploma from accredited school Job Category Health Care DescriptionPOSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling,...
-
Logistics Call Center Representative
1 week ago
Phoenix, Arizona, United States Aston Carter Full timeAbout the RoleAston Carter is seeking a highly skilled and detail-oriented Logistics Call Center Representative to join our team. As a Dispatcher Call Center Agent, you will play a critical role in supporting thousands of delivery drivers across the country, utilizing two-way Audio/Video communication to verify and identify necessary specifications on trucks...
-
Bilingual Call Center Representative
3 months ago
Phoenix, United States Recruiting Firm Full timeJob DescriptionJob DescriptionAre you fluent in two languages and passionate about delivering exceptional customer service? If so, we encourage you to apply for our Bilingual Call Center Representative position! In this dynamic role, you’ll bridge communication gaps and be the voice of support for our diverse customer base. You’ll handle inbound and/or...
-
Call Center Customer Service Representative
3 months ago
Phoenix, United States MHA Systems Inc. Full timeJob DescriptionJob DescriptionJob description:Call Center Customer Service Representative for Loan ProcessingPosition Summary:We are hiring Call Center Customer Service Representatives - $2000 hiring bonusThe Call Center Customer Service Representative/Loan Processor provides superior effective customer service and assures accurate information has been...
-
Call Center Representative
2 weeks ago
Phoenix, United States Diverse Lynx Full timeRole: Call Center Representative Job Type: Contract Location: Phoenix, AZ Job Description: This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial...
-
Senior Call Center Representative
3 days ago
Phoenix, Arizona, United States Collabera Full timeJob OverviewCollabera is seeking a highly skilled Senior Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the banking and financial services industry.Key ResponsibilitiesClient Support: Handle a high volume of calls from clients, providing...
-
Outbound Call Center Representative
11 hours ago
Phoenix, Arizona, United States Signify Health Full timeJob SummaryWe are seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will play a critical role in contacting Medicare Advantage and Medicaid health plan members to offer, explain, and schedule free in-home or virtual healthcare...
-
Call Center Representative
3 weeks ago
Phoenix, United States SALT Dental Partners Full timeKidz Connextion is looking for a FUN and energetic Call Center Rep for Pediatric patients that has a desire to grow with our pediatric dental call center. Candidates must be professional, outgoing, well-organized, reliable, team-oriented. This is a great opportunity to join our unique and evolving dental offices. We continue to build an amazing culture at...
-
Call Center Representative
2 weeks ago
Phoenix, United States SALT Dental Partners Full timeCute Smiles 4 Kids is looking for a FUN and energetic Call Center Rep for Pediatric patients that has a desire to grow with our pediatric dental call center. Candidates must be professional, outgoing, well-organized, reliable, team-oriented. This is a great opportunity to join our unique and evolving dental offices. We continue to build an amazing culture...
-
Call Center Representative
3 weeks ago
Phoenix, United States SALT Dental Partners Full timeCute Smiles 4 Kids is looking for a FUN and energetic Call Center Rep for Pediatric patients that has a desire to grow with our pediatric dental call center. Candidates must be professional, outgoing, well-organized, reliable, team-oriented. This is a great opportunity to join our unique and evolving dental offices. We continue to build an amazing culture...
-
Call Center Representative
3 weeks ago
Phoenix, United States SALT Dental Partners Full timeJob DescriptionJob DescriptionCute Smiles 4 Kids is looking for a FUN and energetic Call Center Rep for Pediatric patients that has a desire to grow with our pediatric dental call center. Candidates must be professional, outgoing, well-organized, reliable, team-oriented. This is a great opportunity to join our unique and evolving dental offices. We continue...
-
Call Center Representative
3 days ago
Phoenix, United States WorkForce Cube Full timeImmediate Hire Outbound Call CenterEnhanced Payment Systems LLC is a fastgrowing nationwide payment processing company.We are looking to staff our call center with top producing phone sales agents and call center reps.We offer Competitive hourly wages starting at $13 paid every Friday!Monthly commissions on sales average $1500 a monthWeekly spiffs and...
-
Senior Call Center Representative
6 days ago
Phoenix, United States Collabera Full timeJob DescriptionJob DescriptionPosition Details:Client: BankingRole: Senior Call Center RepresentativeProject Location: Phoenix, AZ (ONSITE)Project Duration: 6+ MonthsPay Range: $25/hour to $30hourResponsibilities:This role handles all treasury products, supporting commercial and business banking clients (with revenues from $5 million to $2 billion) and...
-
Call center representative
1 month ago
Phoenix, United States Randstad Full timeExciting Call Center Opportunity in Phoenix, AZ - $19/hour! Are you ready to elevate your career in a vibrant and supportive environment? Join our Phoenix, Arizona team and be part of something special! Role Highlights: Engage and Assist: Professionally handle calls, address inquiries, and route them efficiently. Research & Resolve: Use available resources...
-
Call Center Representative
1 week ago
Phoenix, United States LanceSoft Full timePosition Description: Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative
4 weeks ago
Phoenix, United States LanceSoft, Inc. Full timePosition Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative
4 weeks ago
Phoenix, United States LanceSoft, Inc. Full timePosition Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative 3
6 days ago
Phoenix, United States Arizona Official Website of State of Arizona Full timeJob Summary: The Call Center Representative 3 represents the agency to Arizona’s taxpayers by answering all incoming calls in a professional and courteous manner, while demonstrating active listening, addressing issues and inquiries, and assisting to de-escalate upset taxpayers. This position performs work in accordance with standard work and...