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Desktop Support Technician
1 month ago
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience 2-3 years of related desktop and/or deskside support experience Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience Excellent customer service skills Desired Skills & Experience A+ certified (or capable of attaining A+ certification within 90 days from hire) HP Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire) Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now. Able to lift up to 50 lbs. Experience with Imaging computers using provided SCCM tools Experience with Windows 10 in an Active Directory domain environment. Understanding of User accounts and Computer accounts in Active Directory Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon. What You Will Be Doing Remotely support for NY users that are working from home, while travelling, and while onsite Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner Proactively preparing equipment (laptops, phones, order forms) Follow up on incorrectly filed or missing paperwork/forms with Executive Admins Consistently communicate all plans and activities with the Executive Admins Work with Executive Admins to keep your scope of users up to date. Assist in IT support corporate meetings
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