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Desktop Support Mac Technician

3 months ago

New York, United States B&H Photo-Video-Pro Audio Full time

At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles... and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today

Job Overview:

The Desktop Support team monitors and maintains the hardware and software configurations on the individual or group end user level. The team installs and configures individual computer desktops, printers, phones, or other needed computer peripherals. The team monitors and delegates each user onto the appropriate networks and servers and resolves any connectivity issues.

Under some supervision, the Desktop Support Technician Level 2 resolves basic and routine computer installation requests. This includes but is not limited to Mac/PC, monitor, or phone replacement, printer or scanner fixes, software installations, etc. The Level 2 Technician coordinates the implementation of companywide hardware or software deployments. In addition to primarily supporting the Mac devices, support for Windows platforms (secondary) is required.

The Level 2 technician records and accurately documents inventory levels of hardware with every installation request. Total asset management is required as additional hardware or license agreement purchasing may be needed.

Essential Responsibilities:

  • Develops processes and procedures for desktop support
  • Researches, documents, and establishes requirements for software/hardware functionality
  • Receives requests through internal JIRA system
  • Installs and fixes advanced Mac hardware devices in the corporate and store locations
  • Configure, installs, and supports Apple computers, printers, monitors, portable data storage devices, and other general peripherals
  • Heavy emphasis on supporting Mac platform
  • Implements specific desktop and thin client computers with appropriate Mac/PC imaging
  • Interface and experience with JAMF to administer and support Apple devices
  • Maintain the security of the macOS estate through security patches, and best-practice configuration of macOS' in-built security features.
  • Coordinates the implementation of companywide hardware or software deployments
  • Provide support for the deployment of Adobe CC and other Mac specific software for use by corporate staff
  • Maintain knowledge of Windows Operating Systems, and be able to offer support to users of these platforms as necessary
  • Maintenance of IT Lab areas, wiring closets, and storage rooms
  • Places orders and takes delivery of inventory as directed
  • Provide white-glove service for VIP's for all incidents, service requests, etc
  • Contribute current technical information and best practices concerning proprietary applications
Preferred Education, Experience, and Licenses:
  • Minimum 3 years of experience in an IT role supporting Apple MacOS desktops
  • Already certified or desire to become certified in MacOS, iOS and other hardware
  • Experience with installation of major computer components and software
Specific Knowledge, Skills and Abilities:
  • Knowledge of various operating systems such as MacOS, Windows, etc
  • Understanding of major computer components and installation requirements
  • Understanding of resolutions to common software errors
  • Articulate communicator, and professional phone demeanor
  • Detail-oriented, and quick and analytical thinker
  • Knowledge of B&H policies and procedures
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Other details
  • Job Family Information Systems
  • Pay Type Hourly
  • Min Hiring Rate $28.00
  • Max Hiring Rate $35.00


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