Customer Excellence Specialist
4 weeks ago
The Customer Excellence Specialist will be a key member of the Client Services (Center of Excellence) Organization. This new position will work in a matrix organization to resolve complex issues with customers, train internal and external partners and execute process improvements projects to improve customer experience
Provide specialized customer support to key accounts and partner with customers and internal product teams to successfully implement new initiatives like digital ordering system (portal, EMR)
Create content and SOPs for launches, train Client Services team members and external partners
Assist in developing and executing knowledge management resources for the department
Manage projects related to developing and implementing best practices for the Client Services team, introduce process excellence across the organization to improve overall performance
Evaluate and implement new Customer Service/Experience tools and software platforms and incorporate this knowledge into the improvement initiatives
Collaborate with other departments to develop and enhance processes efficiencies between the functional areas to ensure that SOPs and best practices for each team are met
Help develop the audit program for the department and collaborate with SMEs to implement it
Collaborate with the software team to test enhancements leading to improvements in operational efficiencies
Represent the Voice of the Customer and the needs of the team in cross-functional meetings
Demonstrate flexibility and adaptability in a fast-paced dynamic environment
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Customer Excellence Specialist
1 month ago
Palo Alto, California, United States Guardant Health Full timeThe Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum.The Guardant Health screening portfolio, including the ShieldTM test, aims to address the needs of individuals eligible for cancer screening.Manage projects...
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Customer Service/Sales
2 weeks ago
Palo Alto, United States Home Depot Full timeJob Description Position Purpose: Customer Service/Sales provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify,...
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Unemployment Compensation Specialist
1 month ago
Palo Alto, California, United States Pennsylvania State University Full timeUnemployment Compensation SpecialistJOB DESCRIPTION AND POSITION REQUIREMENTS:The Pennsylvania State University is seeking a Unemployment Compensation Specialist to be responsible for the administration and support of the University's unemployment compensation program. The successful candidate will be responsible for the following:Initiate and respond to all...
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Payroll Specialist
2 days ago
Palo Alto, United States Bay Systems Consulting Inc. Full timeJob DescriptionJob DescriptionJob Title: Payroll Specialist (ADP)$28 to $33 per hour depending on experience (Full benefits)Location: Palo Alto, CABay Systems is looking for a full-time ADP Payroll Specialist who can manage incoming payments, properly track them into the system, and maintain accurate bookkeeping records. Also, responsible for maintaining...
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Network Wireless specialist
20 hours ago
Palo Alto, United States Tieto Full timeNetwork Wireless specialist - M/F/D page is loaded Network Wireless specialist - M/F/D Apply remote type Hybrid locations Czech Republic, Ostrava Slovakia Czech Republic, Brno time type Full time posted on Posted 2 Days Ago job requisition id R116854 You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also...
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Newborn Screening Hearing
3 days ago
Palo Alto, United States Power Personnel Full timeJob DescriptionJob DescriptionJoin Our Team and Impact Lives from the Very Start!Are you driven by a passion to positively impact the lives of newborns and their families? Seize the opportunity to join a world-renowned children's hospital as a Newborn Screening Hearing Specialist. Be an integral part of our dedicated team committed to early detection and...
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Newborn Screening Hearing
2 days ago
Palo Alto, United States Power Personnel Full timeJob DescriptionJob DescriptionJoin Our Team and Impact Lives from the Very Start!Are you driven by a passion to positively impact the lives of newborns and their families? Seize the opportunity to join a world-renowned children's hospital as a Newborn Screening Hearing Specialist. Be an integral part of our dedicated team committed to early detection and...
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Customer Service Manager
4 weeks ago
Palo Alto, United States Stangenes Industries Inc Full timeJob DescriptionJob DescriptionFor over 45 years, Stangenes Industries, Inc. (www.stangenes.com) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competitive prices. The...
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Client Specialist
1 week ago
Palo Alto, United States CH Premier Jewelers Full timeJob DescriptionJob DescriptionAbout CH Premier Jewelers:CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories. Join our team at Westfield Valley Fair or Stanford...
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Product Marketing Specialist
4 weeks ago
Palo Alto, United States Predii Full timeAs a Product Marketing Specialist you will play a pivotal role in shaping our Product narrative and driving business growth. As a key member of our Business Development team, you'll collaborate closely with Product Management and Sales to support our marketing strategy. Your responsibilities will include:Sales Enablement, Pre-sales...
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Customer Success Manager
7 days ago
Palo Alto, United States Obsidian Security Full timeAbout Us: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business’ most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization. Obsidian proudly offers the...
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Customer Success Manager
4 weeks ago
Palo Alto, United States Obsidian Security Full timeJob DescriptionJob DescriptionAbout Us:Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization....
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Regulatory Affairs Specialist-4694
5 days ago
Palo Alto, United States Infosoft Full timeOne of our clients is looking for a talented and highly motivated **Sr. Regulatory Affairs Specialist**. Please **send your resume** if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position. Here are the job position details for your review: Job Title**:Sr. Regulatory Affairs Specialist** Pay Rate**:$63 to...
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Patient Support Specialist
3 weeks ago
Palo Alto, United States Hello Alpha Full timeJob DescriptionJob DescriptionHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, direct patient interactions ranging from prioritizing and addressing patient service...
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Customer Success Manager
4 days ago
Palo Alto, United States Hippocratic AI Full timeAbout Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...
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Customer Success Manager
3 weeks ago
Palo Alto, United States Hippocratic AI Full timeAbout Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...
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Customer Success Manager
3 weeks ago
Palo Alto, United States Hippocratic AI Full timeAbout Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...
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Customer Success Manager
5 days ago
Palo Alto, United States Hippocratic AI Full timeAbout Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...
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Customer Success Manager
5 days ago
Palo Alto, United States Hippocratic AI Full timeAbout Us:Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product...
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Evse Integration Specialist
1 day ago
Palo Alto, United States Lectron Full time**Role**: EVSE Integration Specialist **Company**: Lectron **About Lectron**: Lectron is a market leader in electric vehicle charging solutions, driven by an unwavering commitment to innovation. Our comprehensive EVSE solutions cater to all charging standards, featuring products such as the Vortex Plug NACS to CCS1 adapter, home charging stations, and...