Senior Channel Manager

4 months ago

Jackson, United States Consumers Energy Full time
We are looking for: Senior Channel Manager

The Senior Channel Manager will lead the evolution of the channel including technologies, capabilities, roadmap, daily service, and operational team. Includes design of new capabilities, troubleshooting emergent issues, responding to daily leadership / peer requests, leading channel recovery activities, root cause analysis follow through, etc. Depending on maturity of the channel responsibilities may require leadership responsibilities. For channels in a less mature state responsibilities will include Product Owner responsibilities.

  • Organized - good planner, able to coordinate complex assignments and multiple tasks
  • Versatile- some assignments require methodical approach while others may be more "crisis" oriented
  • Great communication skills, both verbal and written
  • Leadership - assertive, confident, proactive, not afraid to speak up and ask questions
  • Self motivated and great work ethic
  • Comfortable in both team environment and working independently
  • Practical and analytical, good problem-solving ability
  • Creative and able to think outside of the box
  • Proficient in digital and web management tools

We encourage you to apply if you have:

  • Bachelor's degree in business or related field with four (4) or more years of applicable experience
  • [OR] Associate's degree in business or related field with eight (8) or more years of applicable experience
  • [OR] High School Diploma with twelve (12) or more years of applicable experience
     
  • Experience with website and/or native app platforms with a firm grasp of the technical aspect
  • Experience working in a lead role on the business/customer end

Preferred skills:

  • Proven track record of researching, building, and executing media plans in market

In this role, you will:

  • Maintain and guide evolution of the channel staying close to channel trends & evolving technology that can benefit the channel.
  • Assure voice-of-customer feedback mechanisms are designed to measure performance, prioritize enhancement sprints, and provide enterprise level insights. Requires full understanding & execution of Lean problem solving, with the ability to guide other Channel Managers. Have a clear understanding of customer challenges interacting with the channel and devise & execute a plan to overcome challenges.
  • Build, manage, socialize, and execute channel roadmap assuring there is awareness & alignment across other channels and leadership, as well as potential needs for funding.
  • Maintain existing third-party strategic partners, and assess potential partners, to assure the channel is supported to meet channel expectations.
  • Manage projects to ensure budget, schedule and scope meet department expectations, including performance against success metrics Customer Satisfaction, Customer Experience Index targets, Customer Ease, etc.
  • Build and maintain relationships with inter department team members, supporting departments, and stakeholders across the organization such as IT, Marketing, Products, Experience Design. Act as a mentor to Channel Managers.
  • Develop new processes, work protocols, skilling, and relationships to help establish improved development capabilities for the organization.
  • Other non-essential duties as assigned or may be necessary.

Read the full posting.

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