Regional Account Manager

2 weeks ago

Marina del Rey, United States Hornblower Group Full time
Base salary of $30 per hour ($62,400 annually) plus commission.

City Cruises is seeking a Regional Account Manager for our operation in Marina del Rey.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Account Manager will provide a variety of support to the account managers, in addition to handing the post booking portion of the sales and ensuring continuous customer satisfaction and maximized revenues and profitability.

Essential Duties & Responsibilities:
  • Meet or exceed annual personal sales goal set by the RDOS and VP of Sales
  • Develops comprehensive knowledge of customer and market needs
  • Executes the sales plan using effective sales techniques
  • Generates leads; primarily uses telemarketing and networking through current customers for lead generation but may attend trade shows and industry events
  • Converts prospects to clients; successfully conducts telephone sales calls to both new and existing customers, and uses effective closing techniques
  • Identifies customer needs and uses in-depth product knowledge to prepare winning proposals. Balances Company and customer needs to create win/win situations
  • Convincingly presents proposals over the phone and in person during site inspections and appointments
  • Successfully up-sells existing clients to higher value items
  • Handles objections and solves customer problems
  • Establish relationship with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referrals
  • Ensures prompt responses to customer inquiries
  • Ensures complete and accurate product details are communicated to the operations team to ensure proper execution of product promised
  • Follows up with customer within 24 hours after the cruise to further develop the account and to:
    • Thank customers
    • Discuss other events
    • Obtain cruise feedback
    • Set up next meeting
    • Rebook for next year
    • Get referrals
  • Works with Director of Sales to resolve all customer issues
  • Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities
  • Uses ANCHOR (reservation software) to accurately book orders
  • Maintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate records
  • Works with Sales Assistant to collect payments; maintains accounts receivable within aging guidelines
  • Additional job duties as assigned.

Requirements & Qualifications:
  • Minimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experience
  • Prefer bachelor's degree preferably in a discipline related to the work of the position
  • Prefer hospitality experience but not required
  • Proficient with Microsoft office products as well and CRM software.
  • Analytical skills required to identify and exploit selling opportunities
  • Sells primarily by telephone; must have excellent oral communication skills
  • Proposal writing is required, must communicate effectively in written form
  • Establish and maintain effective working relationships as required by job responsibility
  • Must have ability to persuade and influence people
  • Must have proven leadership skills
  • Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.
  • Satisfactory background check

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

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