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Service Manager

2 months ago

Detroit, United States EquipmentShare Full time

EquipmentShare is Hiring a Service Manager

EquipmentShare is searching for a Service Manager for our Detroit, MI market.

Why We’re a Better Place to Work

  • Company provided truck or Vehicle allowance ($800/mo)

  • Company provided cell phone or phone stipend

  • Relocation assistance

  • Medical, Dental and Vision benefits coverage for full-time employees

  • 401(k) and company match

  • Generous paid time off (PTO) plus company paid holidays

  • Fitness Membership stipends plus seasonal and year round wellness challenges.

  • Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights

  • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

  • Opportunities for career advancement and professional development

    Primary Responsibilities

  • Coordination and supervision of quality performance of our equipment mechanics and service personnel

  • Scheduling repairs for customer and company owned rental equipment

  • Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business.

  • Promptly respond to and resolve customer inquiries, requests, complaints or other communications.

  • Employee training and development and maintaining a safe work environment.

    About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

  • Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.

  • Strong interpersonal and problem solving skills.

  • Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.

  • Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.

EquipmentShare is an EOE M/F/D/V