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Federal Client Success Manager

1 month ago

Bethesda, Maryland, United States Managed Care Advisors Full time
Job Title: Federal Client Success Manager

Job Summary:

The Federal Client Success Manager will be responsible for managing the approach to providing services and achieving program outcomes meeting the needs of a group of clients. This role will involve developing and maintaining strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.

Key Responsibilities:

  • Perform duties including direct account management and customer service for assigned clients.
  • Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.
  • Ensure the timely and successful delivery of services according to customer objectives and contract requirements.
  • Lead client activities based on their needs and in accordance with contract requirements including the scope of work.
  • Work with clinical management, SGS people leaders, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives.
  • Understand SGS's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs.
  • Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.
  • Maintain accurate information in internal customer relationship management tools.
  • Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of SGS's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.

Requirements:

  • Bachelor's Degree
  • Master's Degree or PMP preferred
  • Minimum of 8 years of client-facing and/or federal government contracting experience
  • Minimum of 8 years' experience in the healthcare, workers' compensation, or insurance industry
  • Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.
  • Ability to write reports, business correspondence, and standard operating procedures
  • Work independently as a self-starter committed to delivering the highest customer service, quality, and results
  • Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations
  • Strong computer skills, including all standard Microsoft products (PowerPoint, Word,
  • Able to pass a preliminary credit and background check
  • United States Citizenship
  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance