St. IT Support Manager
3 weeks ago
Job Description OVERVIEW Sr. IT Support Services Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team members; develop, administer, and maintain IT change/incident/problem management systems, applications, tools, procedures, and knowledgebase; analyze, trend, and communicate IT service level performance metrics pertaining to system availability, trouble tickets, and service request activities; implement continuous process improvement to assure quality IT support services; maintain software, hardware and resources inventory; ESSENTIAL DUTIES & RESPONSIBILITIES Plan, establish, implement, and administer IT policies, standards, procedures, measurements, and controls. Develop change management processes and regulate adherence. Manager technical projects within the support environment (trouble tickets, service request escalations, timely resolution mgmt.). Supervise IT Command Center and Site Support teams to ensure timely and effective responses to user and business needs. Conduct performance evaluations; make hiring and disciplinary decisions and salary recommendations. Meet regularly with support staff to discuss deliverables, timelines, and documentation. Oversee support problems and resolutions to determine trouble trends ( For Helpdesk, Desktop, Application, and Infrastructure). Monitor, alert, and report on IT system, service, and application performance metrics. Communicate incident and root cause notifications to internal business units. Provide management reports on IT system availability. Develop and establish site support deployment and provisioning standards and procedures. Work closely with department contacts on issues to improve customer relations and technical support. Provide training on new hardware and/or software applications. Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner. Respond promptly when returning telephone calls and replying to correspondence and faxes. Conform with and abide by all regulations, policies, work procedures and instructions. Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company. OTHER RESPONSIBILITIES Develop and implement a framework to address NOC monitoring/alerting, business impact assessment, Help Desk problem management, and IT service request workflow (Improving efficiency thru metrics/methods or reports). Assist with development and maintenance of formal Helpdesk, NOC, and Site Support Desktop knowledgebase, policies and procedures for consistency and increased productivity. Analyze and provide metrics to assist in improving all IT support areas. Analyze Help Desk, NOC, and Site Support trends/projects and provide continuous improvement/updates and flexibility of the support function to assure service exceeds end user expectations. Improve employee performance, efficiency, and productivity by continuous coaching/training. Review technician tickets daily for accuracy, policy adherence, and feedback opportunities. Evaluate the performance of team through several statistical and reporting methods and models. Execute proper methodologies to improve call resolutions, manage customers' individual perceptions and develop strong and stable internal relationships. Ensure technician adherence to company and IT policies and procedures. Emergency escalation point for major issues, including after-hours and weekend on call rotation. Responsible for managing the schedule for all shifts on the Help Desk and NOC as well as technician PTO requests, sick days, travel to facilities/remote locations (When needed), and any other event that requires the schedule to be altered. Education/Experience BA degree and/or equivalent combination of education and experience. At least 5+ years' experience in a Help Desk/ Desktop environment and a minimum of 3+ years at the Manager, Project Manager, or Supervisor level. Experience directing/managing a team of 5+ people. ITIL and PMP best practices Experience communicating with and supporting IT end users Experience identifying and troubleshooting software problems Experience working in a team environment
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Office Manager
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Office Manager
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Fort Lauderdale, United States Gravity IT Resources Full timeJob Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Executive Assistant/Office Manager. In this role, you will provide administrative support to the executive team and oversee the day-to-day operations of the office. The ideal candidate will have excellent communication skills, strong organizational abilities,...
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Contract Management Specialist
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Fort Lauderdale, United States Insite Managed Solutions Full timeJob DescriptionJob Description*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Job Type: Full-time, In-Office 1510 SE 17th St 4th floor, Fort Lauderdale, Florida 33316Schedule: Monday through Friday 8:30 am – 5:30 pm ESTPaid training begins June...
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Fort Lauderdale, United States Georgia IT Inc Full timeTechnical Project Manager Commercial Banking Location: Ft. Lauderdale, FL or Mt. Laurel, New Jersey Duration: Long-Term Contract Rate: DOE US Citizens, Green cards, and GC-EAD only. Required: Bachelor's Degree 5+ years of progressively senior experience in technology design, development, and delivery Banking and M&A experience required. Product...
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Fort Lauderdale, United States Georgia IT Inc Full timeTechnical Project Manager Commercial Banking Location: Ft. Lauderdale, FL or Mt. Laurel, New Jersey Duration: Long-Term Contract Rate: DOE US Citizens, Green cards, and GC-EAD only. Required: Bachelor's Degree 5+ years of progressively senior experience in technology design, development, and delivery Banking and M&A experience required. Product...
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Network Support Technician
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Fort Lauderdale, United States Ask Staffing Full timeJob Title : Desktop Support Engineer with a Trade Floor Support experienceLocation : FT. Lauderdale Florida (33301) (Onsite)Duration : Long term contract Description: Looking for a skilled desktop support technologist with experience in an enterprise environment. Experience should include supporting a trading desk, familiarity with trading apps such has...
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Fort Lauderdale, United States Abbott Laboratories Part timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...
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