Referral Coordinator

3 weeks ago

Plano, United States CSI Pharmacy (US) Full time
S UMMARY

CSI's Pharmacy's Referral Coordinators are CSI's customer service reps for all new referrals. A Referral Coordinator is in charge of contacting each new referral and coordinating/ managing all pieces of the puzzle to bring a patient on service such as confirming demographics and medical history, confirming and updating patient on insurance status and issues, discussing co-pays and overall financial cost of care, financial assistance opportunities and any special requests from the patient. This position spends most of the day on the phone with patients and working with pharmacy management and insurance teams on how to bring the patient onto service.

Essential duties and responsibilities

include the following. Other duties may be assigned as necessary.
Intakes new patients, does initial evaluation of referral to look for potential issues identify the ordered therapy diagnosis and other clinical data.Provides timely responses to patients' inquiries by telephone and/or email consistent with service and quality standards.Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.Coordinates patient care be scheduling orders communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.Conducts patient chart audits routinely. Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.Ensures that food patient relations are maintained, and patients' concerns and complaints are resolved fairly and effectively.Complete all additional duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.Complete other stages of the order process as assigned including but not limited to scanning prescriptions, Pre-QA, Intake Prep, and work issues.Document information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliment to the appropriate party or system.Preforms other related duties as assigned or requested.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pharmacy Technician License Preferred Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.Basic level skill in Microsoft Excel (for example, opening a workbook, inserting a row, selecting font style and size, formatting cells, and other general skills used to effectively utilize Excel as a tool.)Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, editing font, changing margins and column width, sorting, inserting bullets and other organizational items.)Experience entering data into databases. Basic keyboarding skills, operating with minimal errors. Basic Internet skills to include utilizing all basic functions of a computer and browsing capabilities. Willing to work overtime, this may include evening, weekends and/or hours outside of the normal business hours.

EDUCATION AND/OR E XPERIENCE
Pharmacy Technician License Preferred At least 1 year of experience in a call center setting At least 1 year of experience in a home healthcare or pharmacy

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR240605

  • Referral Coordinator

    3 weeks ago

    Plano, United States CSI Pharmacy Full time

    SUMMARYCSI's Pharmacy's Referral Coordinators are CSI's customer service reps for all new referrals. A Referral Coordinator is in charge of contacting each new referral and coordinating/ managing all pieces of the puzzle to bring a patient on service such as confirming demographics and medical history, confirming and updating patient on insurance status and...

  • Referral Coordinator

    2 weeks ago

    PLANO, United States CSI Pharmacy Full time

    SUMMARYCSI's Pharmacy's Referral Coordinators are CSI's customer service reps for all new referrals. A Referral Coordinator is in charge of contacting each new referral and coordinating/ managing all pieces of the puzzle to bring a patient on service such as confirming demographics and medical history, confirming and updating patient on insurance status and...

  • Referral Coordinator

    3 weeks ago

    Plano, United States CSI Pharmacy Full time

    SUMMARYCSI's Pharmacy's Referral Coordinators are CSI's customer service reps for all new referrals. A Referral Coordinator is in charge of contacting each new referral and coordinating/ managing all pieces of the puzzle to bring a patient on service such as confirming demographics and medical history, confirming and updating patient on insurance status and...

  • Referral Coordinator

    4 weeks ago

    Plano, TX, United States CSI Pharmacy Full time

    S UMMARY CSI's Pharmacy's Referral Coordinators are CSI's customer service reps for all new referrals. A Referral Coordinator is in charge of contacting each new referral and coordinating/ managing all pieces of the puzzle to bring a patient on service such as confirming demographics and medical history, confirming and updating patient on insurance status...

  • Referral Management Coordinator

    3 days ago

    Plano, Texas, United States Concentra Full time

    Job Summary:The Referral Management Coordinator plays a vital role in maintaining high standards for quality and delivering an exceptional patient experience at Concentra. This position is responsible for processing referrals in accordance with the company's policies, procedures, and applicable regulations.Key Responsibilities:Process referrals in a timely...

  • Patient Referral Specialist

    5 days ago

    Plano, Texas, United States Concentra Full time

    Job SummaryWe are seeking a highly skilled Referral Management Coordinator to join our team at Concentra. As a key member of our healthcare team, you will be responsible for maintaining high standards of quality and delivering exceptional patient experiences.Key ResponsibilitiesProcess referrals requests and authorizations while working closely with...

  • Referral Operations Specialist

    2 weeks ago

    Plano, Texas, United States Concentra Full time

    Position Overview:We invite you to explore an opportunity to leverage your analytical skills and customer service expertise to enhance the health of the workforce across the nation. At Concentra, we are dedicated to providing exceptional healthcare services through our extensive network of medical facilities and onsite clinics.Our Mission:At Concentra, our...

  • AIM Clinical Coordinator RN

    3 weeks ago

    Plano, United States CURO HEALTH SERVICES Full time

    AIM Clinical Coordinator RN Our Company Illumia Health is a fast-growing part of Gentiva, an industry leader in hospice and palliative care. Our clinical teams serve as an extension of physicians' care, partnering with them and other specialists to offer advanced illness management, a specialized form of high-touch palliative care designed to provide relief...

  • Nurse Care Coordinator

    23 hours ago

    Plano, Texas, United States Theracare Services, LLC Full time

    Job SummaryTheracare Services, LLC is seeking a skilled Nurse Care Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and coordinating services to ensure the best possible outcomes.Key ResponsibilitiesConduct comprehensive health and psychosocial evaluations to identify...

  • Clinical Coordination Manager

    5 days ago

    Plano, Texas, United States CSI Pharmacy Full time

    Job Title: Clinical Utilization SpecialistJob Summary:Clinical Utilization Specialists play a crucial role in ensuring that patients receive the necessary medical treatments and services. As a Clinical Utilization Specialist at CSI Pharmacy, you will be responsible for reviewing patient referrals and information to determine if diagnosis and clinical...

  • Patient Services Coordinator

    2 weeks ago

    Plano, Texas, United States The LaSalle Group Full time

    The LaSalle Group is seeking a dedicated and detail-oriented Patient Services Coordinator to enhance the patient experience within our healthcare team. In this role, you will be instrumental in ensuring a smooth patient journey by managing the registration process, confirming insurance details, and organizing patient appointments. Your strong communication...

  • Nursing Coordinator

    2 weeks ago

    Plano, Texas, United States Medical City Plano Full time

    Job Overview Introduction Are you ready to be part of a healthcare organization that prioritizes your growth as a Nursing Coordinator? At Medical City Plano, we value our team members. HCA Healthcare has dedicated substantial resources to enhance the experience of our employees over the next few years. Benefits Medical City Plano provides a...

  • EMT Coordinator

    3 months ago

    Plano, United States Medical City Plano Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an EMT Coordinator with Medical City Plano you can be a part of an organization that is devoted to giving back!BenefitsMedical City Plano, offers a total rewards package that supports the health, life, career and retirement of our...

  • Facilities Operations Coordinator

    2 weeks ago

    Plano, Texas, United States Medical City Plano Full time

    Job OverviewIntroductionAre you eager to work in an environment that values diversity and inclusion? Join our team as a Facilities Operations Coordinator at Medical City Plano and discover what it means to be part of a dedicated healthcare organization.BenefitsAt Medical City Plano, we offer a comprehensive rewards package designed to support the health,...

  • Travel Logistics Coordinator

    5 days ago

    Plano, United States SpectrumVoIP Full time

    COMPANY SUMMARYSpectrumVoIP is a privately-owned company founded in 2007, now grown to be the largest Texas-based Cloud Hosted VoIP Provider in the US. We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US. We are uniquely differentiated from competitors in the marketplace in that we offer...

  • Travel Logistics Coordinator

    1 week ago

    Plano, United States SpectrumVoIP Full time

    COMPANY SUMMARYSpectrumVoIP is a privately-owned company founded in 2007, now grown to be the largest Texas-based Cloud Hosted VoIP Provider in the US. We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US. We are uniquely differentiated from competitors in the marketplace in that we offer...

  • Executive Administrative Coordinator

    2 weeks ago

    Plano, Texas, United States Catalyst Health Group: Clinical Careers Full time

    Job OverviewPosition SummaryThe role of the Executive Administrative Coordinator is to deliver extensive administrative assistance to the Senior Leadership team at Catalyst Health Group. This position is essential for managing corporate operations discreetly, organizing schedules, and preparing various documents, reports, and presentations under the guidance...

  • Clinical Nurse Care Coordinator

    1 week ago

    Plano, Texas, United States Medical City Plano Full time

    Position Overview Welcome to Medical City Plano Are you seeking a rewarding opportunity to provide exceptional care to patients? At Medical City Plano, we prioritize our team members and their professional growth. Join us as a Clinical Nurse Care Coordinator and take advantage of our comprehensive support programs designed for every phase of your career....

  • Healthcare Admissions Coordinator

    2 weeks ago

    Plano, Texas, United States Texas Health Resources Full time

    Healthcare Admissions Coordinator - PRN - Flexible Scheduling We are seeking skilled Healthcare Admissions Coordinators PRN to become part of our Texas Health team. Work Schedule: PRN | As Needed | Flexible Schedule. Must be available for initial training sessions. Department Highlights: Supportive work environment with ample learning...

  • Healthcare Reception Coordinator

    2 weeks ago

    Plano, Texas, United States Texas Health Resources Full time

    Healthcare Reception Coordinator - Texas Health Resources - Full-Time, Days A dynamic and high-volume medical facility is seeking a skilled Healthcare Reception Coordinator. Department Highlights: Collaborative teamwork environmentFast-paced clinic operationsCompassionate care for patients and team membersInnovative approach to enhancing healthcare...