Executive Services Tech Support

The Role

Join Modernas Executive Support Service team, in the highly visible role of Executive Services Tech Support, to support and accelerate digital support and ways of working to our Executive Leadership, Media & Investor Relations, and Executive Assistants.

Weseekan exceptionally talented & experienced individual whopossessesa blend of Interpersonal, Service Management & Technical Support skills. Given the unique nature of this role and access it provides, it is uniquely positioned & expected todemonstrateunprecedented professionalism, situational awareness, discretion, composure, responsiveness, superior technical ability & exceptional troubleshooting skills.

To deliver a world class Executive Digital Service program that perfectly matches Modernas high priorities and opportunities,you will work in close alignment with our Digital Business Partners and business stakeholders to assess Leaderships needs and expectations, identify unmet opportunities promote new ways of leveraging technology and be a constant champion for them to digitize everywhere possible both as individual users and for their organizations.

You will also consolidate the foundations for our digital excellence by designing and implementing a digital literacy program with dedicated metrics, to educate, coach and empower Modernas Executives to adopt digital-first principles in their working environment, including the use of cloud-based SaaS applications, digital whiteboarding solutions, virtual environment meetings, AV and broadcasting systems, etc.

Lastly, you will have ownership of the strategy and roadmap to generate an optimal ROI and experience for all digital Executive Programs. This will be measured byincremental digital maturity, proficiency level, and Executive user experience satisfaction that your team delivers.

Heres What Youll Do

Partner with, and support, our Executive Leadership Teams Executive Assistants and develop a support plan and technology roadmap for our Executives technology needs, during travel and all other offsite engagements.

Support all major A/V meetings, events, board meetings and town halls planned and delivered by our Executive stakeholders, in partnership with our Technology and Collaboration team.

Define and run a quick response service to technology outages affecting the Executive Leadership Team and ensure the continuity of digital services at work and home offices as needed.

Work in partnership with the IT Helpdesk Team, to understand and follow the established technology standards and support processes as appropriate.

Provide feedback based on Executive Leadership Team input and usage and deliver innovative solutions for new and improved experience.

Understand, troubleshoot, and solve the technology challenges the Executive Leadership Team encounters in their day-to-day activities with effective decision making and problem solving both for the short and long term with a mix of flawless executive presence and high-level systemic thinking.

Implement, maintain and administer end user computer devices and related computing environments, including systems software, applications software, hardware, and configurations.

Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems.

Duties will include troubleshooting and repair of OS's (Mac & Windows), MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, Apple iOS devices support, deployment, data wiping, asset control, and detailed ticket documentation.

Additional duties as may be assigned from time to time.

Heres What Youll Need (Minimum Qualifications)

Minimum 6 years of experience providing desktop support services to senior executives.

6+years of user support experience, troubleshooting hardware and software problems required, or equivalent combination of education and experience.

Hands on experience with current Windows OS, MacOS, iOS, and Android OS as well as all corresponding hardware

Experience with the following:

Microsoft Office Suite (O365) as well as Microsoft Exchange Online

PowerShell

Microsoft Active Directory management and Azure AD

O365 Admin

Intune, SCCM, JAMF and other deployment solutions

Teams, Webex, Zoom

Webex Control Hub

Heres What Youll Bring to the Table (Preferred Qualifications)

Experience in managing projects and providing global support to end users.

Experience with Windows Server Administration is a plus.

ServiceNow ticket system experience a plus

Excellent attention to detail, customer service skills, multi-tasking skills, ticketmanagement/documentationskills, written and verbal communication skills.

A passion for technology and learning

Ability to work with all levels of staff within and outside of IT and outside the organization.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Ability to pivot quickly to all new solutions rolled out by the company.

A desire to make an impact as part of a high-growth, transformational company that isBold, Relentless, Curious, and Collaborative

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, theinfrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our peopleare the driving force behind our scientific progress and our culture.Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO/AAP Employer)

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