Creator Support Agent | US
2 months ago
At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.
Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking a Creator Support Agent who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.
We offer:
- Competitive compensation and excellent benefits.
- Comprehensive training and development programs.
- A fun, inclusive workplace culture.
- Opportunities for personal and professional growth.
Ready to take the next step in your career?
What you'll do:
- Become a product expert, you’ll know everything about our client.
- Work closely with creators, helping them get paid for doing what they do best.
- Work with cross-functional teams on edge cases and bugs.
- Identify and improve areas of Creator Support that are underdeveloped.
- Troubleshoot alongside creators, both in web and mobile.
- Achieve SLAs on a daily basis, being responsible for your level of work.
- Work with teammates 1x1 as needed to support them in learning the ins and outs of our client and Zendesk.
- Partner with Product Support Managers in developing workflows and new internal processes.
- Partner with the Training Team to highlight the most impactful opportunities for continued education.
- Document and highlight opportunities for improvement, related to current modus operandi.
- Partner with the Training Team to highlight the most impactful opportunities for continued education.
- Take part in the hiring process for future member support agents.
We're seeking someone who:
- Has 2+ years of experience in customer support.
- Possesses at least 1 year of hands-on Zendesk experience.
- Demonstrates excellent written and verbal communication skills.
- Shows a proven track record in resolving complex product issues with strong soft skills.
- Is comfortable navigating ambiguous situations and strives to enhance customer experiences.
- Displays a proactive nature, a positive attitude, and a strong motivation to exceed expectations, learn new skills, and resolve challenges for creators and patrons.
- Thrives on becoming an expert in our client’s platform, eagerly mastering its intricate details.
- Is adept at rapid learning and grasping complex product features through regular updates.
- Ideally, has experience in API support.
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