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Manager on Duty

2 months ago

Pigeon Forge, United States Bluegreen Vacations Full time

Laurel Crest Resort and Mill Springs Lodge located in Pigeon Forge, TN, is seeking a Dual Evening Manager on Duty.  Apply today; we are hiring immediately 

Location: 2628 Laurel Crest Lane, Pigeon Forge, TN 37863 

Compensation: Competitive base salary + annual bonus potential

Be part of a team committed to creating lasting vacation memories

#PowerOfVacation

BENEFITS YOU’LL ENJOY:   

  • Up to 21 Paid Days off per Year
  • 401K Matching up to 5%
  • 9 Paid Holidays
  • 2 Paid Days to Volunteer 
  • Medical, Dental, Vision Insurance
  • 6 weeks - Paid Parental Leave
  • Internal Growth and Career Pathing
  • Tuition Reimbursement
  • Safe and Fun Work Environment
  • Employee Discounts Including Childcare, Hotels and more

JOB SUMMARY: 

You will be responsible for managing the resorts evening operations, the front-desk, reservations, and maintaining proper working relationships between the front desk and all other departments.  

  • Interaction with evening Guest Services associates regarding guest satisfaction and resort projects, not limited to scheduled assignments. 
  • Responsibilities include conflict resolution between all staff as deemed necessary in accordance with resort SOPs.
  • Maintain personal contact with owners and guests of the resort. Monitor and maintain procedures for the safety of guests and personnel.  
  • Maintain high service levels as outlined in the SOP manual, which includes but is not limited to Front Desk, Maintenance, and Housekeeping. 
  • Perform weekly checks of all SOPs to ensure guest service will be prepared for an audit. 
  • Manage the resort inventory. 

YOUR EXPERIENCE:

  • High School Diploma or GED required.
  • Must have excellent interpersonal skills
  • 3-years minimum management or supervisor experience required. Hospitality experience strongly preferred.
  • Ability to motivate and mentor associates.
  • You have a record of handling multiple customer interactions with various constituencies. 
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.