General Manager

3 weeks ago

Pigeon Forge, United States Downtown Flavortown Pigeon Forge LLC Full time
Join the Downtown Flavortown Family: General Manager Wanted, Downtown Flavortown Pigeon Forge, TN

Are you ready to dive into Downtown Flavortown? Guy Fieri's Downtown Flavortown, Pigeon Forge, TN, is on the hunt for a rockstar General Manager to lead the team in our high-energy, one-of-a-kind destination. Located in Pigeon Forge, TN, our restaurant is not just about great food-it's a full experience, featuring a lively bowling alley, an exciting arcade, and a retail shop filled with Downtown Flavortown merch

Why Join us?
  • Work side-by-side with the iconic Guy Fieri brand.
  • Be part of a growing company with endless opportunities for career advancement.
  • Enjoy a fun, supportive work environment where no two days are the same.
  • Medical, Dental, Vision, Disability, and Life Insurance
  • 401k with 4% company matching
  • 15 days PTO accrual first year
  • Company Paid Tele-Medicine
  • Company Paid Short Term Disability
  • Discounts to numerous area attractions
  • Discounts at all our restaurants
The General Manager is responsible for ensuring proper training and supervision of all personnel to create FUN moments for our guests. To deliver prompt, courteous service in a manner that complies with Downtown Flavortown standards and company policies and procedures. Responsible for varied duties involved in the oversight of the overall operation of the restaurant, private dining, bowling, arcade & including maintaining the Company's Culture & Brand Standards, always presenting a professional image, coaching, counseling, and developing Team Members, maximizing sales and profitability, controlling expenses, meeting budgetary constraints, handling Guest complaints, and ensuring sanitation, safety, and food quality. Contributes to the overall success and profitability of the company and delivers on the Company's Brand Promises.

Duties & Responsibilities:
  • Control the day-to-day operations of the venue within the policies and guidelines set forth by the company, including the insurance of appropriate levels of staffing.
  • Maintain a professional company image, including restaurant and bar cleanliness, proper uniforms and appearance standards.
  • Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions to include maintaining appropriate stock of liquor, beer and other bar or restaurant products.
  • Maintain cost of goods sold, nightly comps, nightly recap reports and safe audits by overseeing inventory counts.
  • Respond to customer service needs to provide the highest standards of service.
  • Assist Director of Food & Beverage in management of third-party vendor contracts.
  • Ensure all management teams are staffed to deliver the day for our guests.
  • Ensure Pre & Post shift meetings for each department are held daily when business allows.
  • Monitor guest satisfaction, MOS audits and food quality and safety are held to our highest standards.
  • Assist when needed to complete financial and personnel/payroll related administrative duties accurately, on time and in accordance with company policies.
  • Recruit, interview and hire supervisory and hourly team members; train, supervise and motivate; take disciplinary action and terminate supervisory and hourly team members when necessary.
  • MOS (Moments of Service) Training for all employees. Train employees, as assigned, in an ongoing basis.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Ensure positive discipline is embraced by all management team members.
  • Manage all third-party entertainment vendors, as well as Entertainment Director, if applicable.
  • Assists with ensuring the daily deposits have been deposited, safe counts conducted, and venue's cash is always secured.
  • Hold weekly leadership meetings with direct reports.
  • Administrative responsibilities:
o Monthly budget

o Monthly volume forecast

o Weekly volume forecast

o Weekly schedule

o Staffing requirements, hiring and separations

o Weekly cover forecast

o Productivity forecast

o Bar controls and procedures

o Beverage cost

o Beverage requisitioning

o Food requisitioning

o Assist in end-of-month inventory

o Bar and dining room security

o Weekly and 90-day sales forecast

o Correlation of monthly P&L with budget

o Assist Director of DTFT in yearly revenue and labor budget

o Capital budget for outlets every year

o Assist in developing marketing plan for outlets

o Control labor cost through time edits on daily basis

o Hiring of staff to maintain adequate staff levels

o Reduce staff turnovers in each department

o Develop high potential associates for promotion
  • Know and adhere to all company policies and procedures.
  • Know emergency procedures (including CPR) and work to prevent accidents.
  • Be familiar with and enforce all policies related to liquor liability laws. Specifically:
o Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.

o Prohibiting sale of liquor to minors.
  • Perform any and or all other duties assigned and/or required by management.
  • Constantly perform positive up-selling techniques with service staff.
  • Expedite table turnover strategies with table resetting.
  • Implement sales promotions and merchandising programs.
  • Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
  • Reconciliation/deposits
  • Charge procedures
  • House charge procedures
  • Check control
  • Walkouts
  • Meal period change
  • Reports
  • Abstracts
  • Team Member may be required to perform other duties
  • Have Fun
Requirements:
  • High School Diploma or GED; College degree preferred.
  • Must have 3-5 years leadership experience in a fast-paced hospitality full-service food and beverage environment and have proven ability to thrive in such environment.
  • Must be relocatable.
  • Good people management skills, communication and listening skills.
  • Serve Safe Certification required.
  • TABC (Tennessee Alcoholic Beverage Commission) certification is required.
  • Proven ability to lead a team and communicate efficiently, both verbally and in writing.
  • Must be flexible and adaptable to change.
  • Demonstrated time management and organizational skills.
  • Must be internally motivated and detail oriented and have a passion for teaching others.
  • Exceptional time management and organization skills.
  • Ability to work evenings, weekends and holidays.
  • Must be thorough and detail oriented
  • Enjoy Having Fun

Are you ready to lead Downtown Flavortown Pigeon Forge, TN, to new heights? Get ready to live in the land of flavor, fun, and family

Equal Opportunity Employer

Background Check Required

FACE Participates in E-Verify

FACE Culture:

All Team Members of FACE are expected to support the brand through active engagement in our core values:

Faith: being confident in one another

Attitude: responding positively regardless of circumstances

Consistency: doing what is expected everyday

Excellence: pursuing my personal best

  • General Manager

    1 month ago

    Pigeon Forge, United States TownePlace Suites RiverwalkPigeon Forge Full time

    Job DescriptionGibson Hotel Management, Inc. is a leading hotel management, investment, and development company based in Knoxville, Tennessee. We pride ourselves on our commitment to integrity, experience, and discipline. As a General Manager, you will lead our team to success by fostering a positive and goal-oriented work environment. We offer competitive...

  • Manager

    2 weeks ago

    Pigeon Forge, United States Five Star Parks and Attractions Full time

    The manager hasresponsibility for the entire center, by performing the following duties, either personally or by delegating through subordinates: Management: Recruits, hires, trains, evaluates, and terminates all functional managers. Exemplifies the core value philosophy to all subordinates Builds a culture centered around the core values throughout the...

  • Manager

    3 weeks ago

    Pigeon Forge, United States Five Star Parks and Attractions Full time

    The manager hasresponsibility for the entire center, by performing the following duties, either personally or by delegating through subordinates: Management: Recruits, hires, trains, evaluates, and terminates all functional managers. Exemplifies the core value philosophy to all subordinates Builds a culture centered around the core values throughout the...

  • Manager

    3 weeks ago

    Pigeon Forge, United States Five Star Parks and Attractions Full time

    The manager hasresponsibility for the entire center, by performing the following duties, either personally or by delegating through subordinates: Management: Recruits, hires, trains, evaluates, and terminates all functional managers. Exemplifies the core value philosophy to all subordinates Builds a culture centered around the core values throughout the...

  • Senior Operations Manager

    1 month ago

    Pigeon Forge, Tennessee, United States Xtreme OpCo LLC Full time

    Job Title: Senior Operations ManagerWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Xtreme OpCo LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring that all aspects of the business are running smoothly and efficiently.Key...

  • Accounting Manager

    4 weeks ago

    Pigeon Forge, Tennessee, United States Herschend Family Entertainment Full time

    The Corporate Accounting Manager - Sales Audit will provide positive support for the Sales Audit Shared Services Team in a professional and expedient manner using established policies, procedures and expectations while performing at a high level of accuracy and efficiency. This individual must learn quickly, be flexible and demonstrate a high degree of...

  • Assistant Food

    3 days ago

    Pigeon Forge, United States Dolly Parton’s Stampede – Pigeon Forge Full time

    Our Dinner Attraction in Pigeon Forge is seeking a high energy, dynamic individual to join our management team as an Assistant Food & Beverage Manager. Ideal candidate will have 3 to 5 years of leadership experience in a high-volume kitchen environment, in-depth knowledge of kitchen processes and procedures, ability to work well in a stressful and fast-paced...

  • Restaurant Operations Manager

    3 months ago

    Pigeon Forge, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...

  • Restaurant Operations Manager

    2 months ago

    pigeon forge, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...

  • Restaurant Operations Manager

    1 month ago

    pigeon forge, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...

  • Restaurant Operations Manager

    1 month ago

    Pigeon Forge, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...

  • Assistant Kitchen Manager

    2 months ago

    Pigeon Forge, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionAssistant Kitchen Manager$60,000 - $65,000Casual DiningIf you are searching for a place to make a difference as an Assistant Kitchen Manager and are passionate about creating a fun, warm, and friendly environment in our restaurant then Apply Today! Our company’s passions are hospitality, over-the-top performance, and...

  • Field Product Specialist

    4 weeks ago

    Pigeon Forge, Tennessee, United States iMPact Business Group Full time

    Job DescriptionAs a Field Product Specialist with iMPact Business Group, you will be responsible for developing and maintaining customer relationships within a designated territory. This role involves running product events with stores and contractors at retail locations and in the field, as well as working with stores and contractors to generate project...

  • Frontline Sales Manager, The Lodge

    2 weeks ago

    Pigeon Forge, United States Wyndham Destinations Full time

    We Put the World on VacationAt Travel Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Frontline Sales Manager, The Lodge

    2 weeks ago

    Pigeon Forge, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Frontline Sales Manager, The Lodge

    2 weeks ago

    Pigeon Forge, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Executive Housekeeping Assistant

    4 weeks ago

    Pigeon Forge, United States Residence Inn Pigeon Forge Full time

    Job DescriptionWe are seeking a highly skilled and motivated Assistant Executive Housekeeper to join our team at Residence Inn Pigeon Forge. As a key member of our housekeeping team, you will be responsible for ensuring the highest level of cleanliness and quality in our guest rooms and public areas.Responsibilities:Assign rooms for Housekeepers and provide...

  • Receiving Operations Specialist

    4 weeks ago

    Pigeon Forge, United States Comoto Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receiving Specialist to join our team at Comoto. As a Receiving Specialist, you will be responsible for managing the store's backroom operations, receiving products into the POS system, and ensuring accurate inventory levels.Key ResponsibilitiesReceive and process products into the POS...

  • Event Medic

    5 months ago

    Pigeon Forge, United States Heed Health Full time

    Join Our Event-Medic Team: Calling2 All Outstanding EMTs and Paramedics! Are you an exceptional EMT or Paramedic? We are always looking for talented individuals to join our nation-wide event-medic team. If you're seeking flexible, per-diem shift opportunities that offer excellent pay and the chance to earn supplemental income according to your schedule, look...

  • Assistant Director of Housekeeping

    3 weeks ago

    Pigeon Forge, United States HHS Exceptional Hospitality, LLC Full time

    New business for HHS in the area! Location: Club Wyndham Smoky Mountains Salary: $65,000 per year Availability to work weekends and holidays required. Bilingual is a plus.Assistant Director Housekeeper / Resorts Housekeeping ManagerAssist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive,...