Office Assistant

Pay Schedule VI, Grade 19, Regular Schedule: 35 hours per weekA vacancy exists in the Office of Human Resources, Division of Employee Training and Development | Computer Training Center. A list of eligible applicants will be established based on the examination as outlined below.Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.All interested transfer and promotional candidates must apply at this time.  List all promotions and changes in job duties due to reclassification as separate work experiences on your application.  Applicants must include the dates of the promotions and reclassifications.Note:  Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.  A resume will not be considered in determining your qualifications for a position.  Applicants selected for an interview may provide a resume at that time.You can attach your transcript(s) or license(s) to your application.Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.  Proof of licenses, certifications, and/or education must be submitted with each application.

Under the supervision of the Deputy Chief of Employee Training & Development (ETD) and the Computer Training Center (CTC), performs the necessary assistance to the Training division with a high level of integrity, strong organization skills and professionalism. Administer and maintain the training database record keeping system. Responsible for assisting the Deputy Chief with the administration of the department functions. Primary greeter of employees, visitors and instructors and handling employee and instructor issues. CTC vendor coordination, class preparations, training follow up and records maintenance    Essential Job Functions  Provides administrative support remotely or in the office. Provides assistance with the development of the training content and presentations for the CTC and Workday training classes. Develops, proofreads, edits, and reviews a variety of documents, diagrams, spreadsheets, and presentations. Assists with the implementation, migration of training records, and training documentation for the Workday Learning Management System (LMS). Determines appropriate grammar, punctuation, and spelling, and prepares documents for electronic or printed distribution or email. Maintains a variety of detailed office databases and spreadsheets. Accesses databases to establish, retrieve, review, update, track, and revise training records. Performs queries and compiles personnel, training, and statistical reports. Maintains training calendars, schedules Webex remote class appointments with students and instructors.  Operates office machinery, such as personal computers and laptops, photocopiers, fax machines, calculators, telephones, scanners, and printers. Assists with the planning, design, implementation, and distribution of training manuals, quick reference cards (QRC), presentations, learning aids, student manuals and facilitator guides. Maintains updated curriculum database and accurate training records. Facilitates virtual training classes to assist getting students into Webex with video, chat and audio, perform attendance roll call, explain the Webex tools, and provide technical assistance if needed. Produces quality course material, including PowerPoint slides, Quick Reference Cards, Job Aids, diagrams, interactive exercises, and assessments. Works with subject matter experts on other teams to produce scripts, content, examples, scenarios, and timelines. Supports the development of training platforms to ensure presentation and tracking of training material in a user-friendly format. Provides ongoing mentorship and on-the-job training.   Provide one-to-one training when requested.  Provide helpdesk support with “how to” questions. Monitors successful completion and comprehension of training material and provide feedback to Management and/or Team Leads. Contributes to development and timely submission of progress reports.  Attends meetings as needed to update on training progress and outcomes. Supports development of communications materials and support information sharing across teams, departments, and Agencies. Markets available training to employees and provide necessary information about the sessions.  Performs other related duties as required.

Required QualificationsPossession of a high school diploma or an appropriate equivalentplusone year typing, word processing, or secretarial experience. (Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)Preferred QualificationsFive years computer experience and 3+ years of experience in Education, Instructional Design, Adult Learning or Communication or related field. Additional education may be substituted on a year-for-year basis for the required experience.Knowledge, Skills, and AbilitiesKnowledge of modern office practices and procedures, including e-filing systems and digital file management; knowledge of spelling, grammar, and arithmetic; knowledge of County and departmental rules, regulations, policies, and procedures. Knowledge of administrative support functions, performed either virtually or in the office.  Ability to use automated office systems and database management and spreadsheet software packages. Ability to extract and summarize information and to prepare correspondence and reports. Ability to communicate effectively; Ability to perform basic mathematical computations. Ability to set up and maintain paper and electronic filing systems; Ability to interpret, explain, and follow County and departmental rules and regulations. Ability to establish and maintain effective working relationships; Ability to coordinate, assign, and review the work of others.Must be a creative, dynamic thinker with strong writing and editing skills, and an aptitude for visual communication. Must be detail oriented and able to handle multiple tasks at once in a fast-paced environment. Skill in operation of personal computers and laptops with Windows 10, Office 365, Office 2021 (Word, Excel, PowerPoint, Outlook, and Access), Webex Meeting, Jabber, Adobe Reader.  Knowledge of Access, Visio, Project, OneNote and SharePoint a plus.Proof of Licenses, Certifications and EducationApplicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.Proof of Degree EquivalencyApplicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)Mail or deliver documents to:ATTN: Office AssistantOffice of Human ResourcesBaltimore County Government308 Allegheny Ave.Towson, MD 21204You can attach your transcript(s) or license(s) to your application.EXAMINATION PROCEDUREApplicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions.  Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Some employees in this classification may be required to work overtime with little or no advance notice.  Some positions may be designated as Emergency/Essential.Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.Physical and Environmental ConditionsThe work of these positions is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.Employment Background InvestigationApplicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.