Current jobs related to Lead Production Support Specialist - Riverwoods - Discover

  • Product Design Lead

    2 weeks ago

    Riverwoods, Illinois, United States Dice Full time

    Job Title: Principal Product DesignerDice is the leading career destination for tech experts at every stage of their careers. Our client, Discover Financial Services, is seeking a Principal Product Designer to lead the product design of design systems that exhibit industry-leading visual design and interaction.Responsibilities:Design and compose guidance for...

  • Lead Product Manager

    3 days ago

    Riverwoods, Illinois, United States Wolters Kluwer Full time

    Job SummaryThe Lead Product Manager - API Strategy will be responsible for translating vision and strategy for APIs across the Axcess Suite into strategic solutions for internal and external consumers in partnership with product managers, other technical product managers, user experience team and development teams.This role works closely with customers to...

  • Senior Product Marketing Specialist

    3 days ago

    Riverwoods, Illinois, United States Wolters Kluwer Full time

    Job DescriptionJob Title: Senior Product Marketing SpecialistCompany: Wolters KluwerLocation: Riverwoods, ILJob Type: Full-timeJob Category: Marketing & SalesAbout Us: Wolters Kluwer is a global leader in the legal and regulatory information market. Our products and services help professionals in the legal, tax, and compliance fields make informed...

  • Lead Vendor Management Specialist

    3 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services, Inc. Full time

    Job Title: Lead Vendor Management SpecialistAt Discover Financial Services, Inc., we're committed to delivering exceptional customer experiences. As a Lead Vendor Management Specialist, you'll play a critical role in ensuring our vendor relationships align with our business objectives.Key Responsibilities:Develop and implement vendor management processes,...

  • Product Manager

    4 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Product ProfessionalAt Discover Financial Services, we're seeking a highly skilled Product Professional to join our team. As a Product Professional, you will be responsible for maximizing the value of the product resulting from the work of the team.The Product Professional is at the center of delivering new products and driving innovation on platforms that...

  • Product Manager

    3 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Product OwnerDiscover is seeking a highly skilled Product Owner to join our team. As a Product Owner, you will be responsible for maximizing the value of the product resulting from the work of the team.Key ResponsibilitiesBuild and maintain the product backlog, prioritizing items to achieve Objectives and Key Results (OKRs)Maintain key product documentation,...

  • Product Manager

    2 months ago

    Riverwoods, Illinois, United States Discover Full time

    Job DescriptionAbout the RoleThe Product Owner at Discover is responsible for maximizing the value of the product resulting from the work of the team. This role is at the center of delivering new products and driving innovation on platforms that improve customer experience, meet customer needs, and create business value while prioritizing 'what' the team is...

  • Product Manager

    2 weeks ago

    Riverwoods, Illinois, United States Opus Technologies Inc. Full time

    Product Owner (Payments Domain)Opus Consulting Solutions is a leading provider of innovative payment solutions, shaping the future of payments technology. We combine deep technology expertise with unmatched domain knowledge in Payments and Fintech, delivering unparalleled quality and value in everything we do.As a Product Owner (Payments Domain), you will...

  • Product Manager

    1 week ago

    Riverwoods, Illinois, United States Discover Full time

    About the RoleDiscover is seeking a highly skilled Product Owner to join our team. As a Product Owner, you will be responsible for maximizing the value of our products and driving innovation on our platforms.Key ResponsibilitiesBuild and maintain a product backlog, prioritizing items to achieve business objectives and key results.Ensure product features and...

  • Business Strategy Support Specialist

    4 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled Business Strategy Support Specialist to join our team at Discover Financial Services. As a key member of our organization, you will play a critical role in supporting the Senior Manager and Chief of Staff in driving business growth and mitigating risk.Key ResponsibilitiesDevelop and implement operational risk...

  • Product Owner

    1 month ago

    Riverwoods, United States Discover Financial Services Full time

    Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...

  • Product Manager

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover - Product ProfessionalAt Discover, we're committed to delivering innovative products and services that meet the evolving needs of our customers. As a Product Professional, you'll play a critical role in shaping the future of our digital banking and payments business.Key Responsibilities:Develop and maintain a deep understanding of customer needs and...

  • Product Visionary

    3 days ago

    Riverwoods, Illinois, United States Discover Full time

    Product VisionaryAt Discover, we're seeking a Product Visionary to partner with stakeholders and define the product vision at the team level. This role involves prioritizing what the team is working on to deliver value to the customer.The Product Visionary will assess the performance of and shape the structure and direction of new/existing product lines,...

  • Principal Payment Product Management Leader

    3 days ago

    Riverwoods, Illinois, United States Discover Full time

    Job Title: Principal Payment Product ManagementJob Summary:Discover is seeking a highly skilled Principal Payment Product Management professional to lead the development and execution of strategic product plans for key initiatives such as the introduction of new products, product line extensions or product enhancements.Key Responsibilities:Evaluate product...

  • Product Visionary

    3 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Product VisionaryDiscover is seeking a Product Visionary to partner with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer.The ideal candidate will assess the performance of and shape the structure and direction of new/existing product lines and develop or assist in...

  • Product Manager

    2 months ago

    Riverwoods, Illinois, United States Discover Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our team at Discover. As a Product Manager, you will be responsible for maximizing the value of our products and services, working closely with cross-functional teams to deliver innovative solutions that meet customer needs and drive business growth.Key ResponsibilitiesProduct Vision and...

  • Product Owner

    2 weeks ago

    Riverwoods, United States Opus Technologies Inc. Full time

    Job Title: Product Owner (Financial Services Domain) Location- Riverwoods, IL Opus Consulting Solutions focuses on shaping the future of payments technology. With experience building highly innovative solutions and products, we combine our deep technology proficiency with unmatched domain expertise in Payments and Fintech, enabling us to deliver unparalleled...

  • Product Owner

    4 months ago

    Riverwoods, United States Discover Full time

    Job Description : What You’ll Do   The Product Professional is responsible for maximizing the value of the product resulting from work of the Team. Product Professionals are at the center of delivering new products and driving innovation on platforms that improve customer experience, meet customer needs, and create business value while...

  • Principal Product Designer

    2 days ago

    Riverwoods, Illinois, United States Dice Full time

    Job Title: Principal Product Designer - Digital Experience LeaderJob Summary:We are seeking a highly skilled Principal Product Designer to lead our digital design system team. As a key member of our product design team, you will be responsible for designing and composing guidance for components, patterns, and all design system elements to facilitate the...

  • Lead Application Engineer

    2 months ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Discover. A brighter future.At Discover, you will engage in impactful work from the very start. Our team-oriented culture is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely encourage your growth and aim for you to make a significant impact at one of the leading companies in digital banking...

Lead Production Support Specialist

3 months ago

Riverwoods, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for leading and driving network infrastructure initiatives to completion. Coordinates across business partner and technology work-streams to disposition, research, solution, and close incidents and provide support to continually evolve. Determines objectives of assignments, gathers information, and consults with business partners and management. Performs second-level business-technical support. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities

  • Partners with cross functional teams to resolve open Incidents end-to-end (including ticket assignment, research, issue resolution, coordinate testing and validation). Performs second level business-technical support.


  • Responsible for leading and driving network infrastructure initiatives to support operational excellence.


  • Offers suggestions for improvement to interface for ticketing system. Contributes to continually improving Incident Management and Production Support processes.


  • Reviews and analyzes data, identifies trends and reports back to cross functional teams.


  • Reviews project plans to coordinate project activities.


  • Performs second-level business-technical support.


  • Engages in high-level alert activities. Determines their root causes, resolutions, and documents the issues.


  • Supports the delivery of strategic projects and initiatives.


  • Assigns and reviews research requests.


  • Provides support to business process representation for all Compliance or Internal Audit reviews as well as external inquiries.


Minimum Qualifications
At a minimum, here's what we need from you:

  • Bachelor's Degree in Business, Information Technology, Mathematics, Statistics, or Analytics


  • 4+ years of experience in Payments, Banking, FinTech or related field


  • In lieu of degree, 6+ years of experience in Payments, Banking, or Financial Technology


Preferred Qualifications
If we had our say, we'd also look for:

  • 2+ years of experience in Technical Troubleshooting or Support


Application Deadline:
The application window for this position is anticipated to close on Jul-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan


Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.