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It Operations Specialist

1 month ago

Baltimore, United States Mattermost Full time
  • Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements.
  • Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world's most secure and mission critical organizations.
  • Mattermost is seeking an IT Operations Specialist who thrives working in a high growth organization, contributing ideas to continually improve efficiency and streamline workflows.
  • Working closely with our Senior IT Manager, you will shape and grow the IT function as Mattermost continues to scale its workforce.
  • The IT team is on a mission to support and enable every team at Mattermost to do their best work through the use of technology best practices, automation, and continuously evaluating and bringing in top tier hardware & software solutions.
  • Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
  • Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)
  • Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace