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General Manager New Store Opening

3 months ago

Tampa, United States Scenthound South Tampa, FL Full time

Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Join the excitement behind the launch of a NEW dog grooming and wellness care franchise coming to South Tampa

Perks and Benefits:

Competitive salary PLUS tips AND performance bonuses

Direct career growth path to Area/Regional Management position (more locations coming soon throughout Tampa Bay)

Merit-based pay increases

Paid Vacation

Complimentary service membership

Who we are: Scenthound's mission is to provide routine hygiene & wellness care, so dogs live a longer, happier life We are not just groomers or a doggy spa, but an essential trusted provider of hygiene and wellness care. We are changing the space in dog wellness by making routine hygiene and preventative care accessible for all dogs, so you can love a clean, healthy dog.

About the Position:

Are you looking for an opportunity to make a difference in the lives of dogs and dog owners through preventative routine care and wellness? The store (Scenter) manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service to dogs and dog parents.

Location: 3830 W. Neptune, Tampa 33629

This position requires:

Management experience

Exceptional communication skills

Customer service experience (pet, retail, or restaurant)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Scheduling/Time Management experience

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio (employee scheduling), Average Ticket Price, Rebook Ratio, etc.

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage customer expectations; Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Time-management/Scheduling – ability to efficiently and effectively manage employees' schedules and customer appointments

Problem-solving

Attention to detail

Computer/technology proficiency

Accountability; hold oneself and others to a high quality of services