Clinical Nurse Educator

Territory: CA, WA, NV, AZ, NM, OR, ID, UT, CO, WY, MT, ND, SD, NE, KS, OK, AR, MO, IA, HI, and AK

Candidate can be based anywhere within the territory

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Clinical Nurse Educator

What you will do

Let’s do this. Let’s change the world. The Clinical Nurse Educator (CNE) activities and responsibilities include supporting patients prescribed ACTIMMUNE. The CNE is a field-based position that will provide logistical and educational assistance to patients and caregivers as well as office staff, including physicians, nurses, and social workers. The CNE will work closely with patients and families, as well as physicians and their staff, to prevent and address barriers to patient medication access and improve patient adherence. The CNE will work with numerous internal teams, including Case Management, Reimbursement, Market Access, Medical Affairs, Advocacy, Sales & Marketing to provide education and resources on navigating insurance processes and accessing treatment.

• Provide home based training on proper use of medication including self-injection techniques.

• Support and educate patients and caregivers about patient services for ACTIMMUNE, including product support and information, dosing and administration, reimbursement services, and other education as needed.

• Provide reimbursement education and support to physician’s offices with specific emphasis on Amgen By Your Side reimbursement support services.

• Secure written opt-in and consent waivers to the patient support program for patients in the region.

• Maintain routine and proactive contact with patients while reactively responding to specific requests.

• Educate patients about insurance options when necessary to ensure continuity of care for the patient.

• Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary.

• Respond immediately to patient and patient family questions and concerns; providing resources to resolve patient/caregiver issues.

• Connect patients with and warm transfer to appropriate financial assistance programs, if eligible and appropriate.

• Connect patients with external support programs that may be available in the region, as needed.

• Partner with Safety and PV. Report AE’s and product complaints through medical information.

• Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.

• Represent Amgen at external meetings.

• Coordinate with case managers and home office commercial team.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree AND 2 years of field-based experience in patient services/reimbursement

Or

• Master's degree AND 4 years of field-based experience in patient services/reimbursement

Or

• Bachelor's degree or AND 6 years of field-based experience in patient services/reimbursement

And

• An active and unencumbered RN license required.

Preferred Qualifications:

• Bilingual in Spanish & English preferred.

• Orphan or Rare disease experience preferred.

• Experience directly supporting patients preferred.

• Account management/institutional experience preferred.

• Familiarity with HIPAA guidelines and FDA requirements.

• Familiarity with and Adherence to internal and OIG Compliance guidelines a must.

• Ability to handle difficult patient cases and resolve hurdles.

• Ability to work in team environment and manage communication with case managers and clinical sales associates.

• Ability to respond immediately when necessary to prevent lapses in treatment.

• Strong analytical skills and ability to report on meaningful activity in the region.

• Proficient in Microsoft Office.

• Professional, proactive demeanor.

• Strong interpersonal skills.

• Excellent written and verbal communication skills.

• Facilitate or attend virtual/live patient/caregiver educational events

• Ability to travel up to 75%, including some overnight and weekend commitments.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.