Front Office Manager
Found in: beBee S US - 2 weeks ago
Duties
- Ensures security of all residents is maintained at all times.
- Ensures privacy of all residents is maintained at all times.
- Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with UH staff; answer questions regarding housing facilities; provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving upper management as necessary.
- Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.
- Serve as the Enterprise Military Housing (eMH) system administrator alternate with the same responsibilities as the system administrator when the administrator is not available
- Ensure front desk clerks, duty-watch standers, and front desk supervisors provide courteous and expeditious UH assignments in a customer oriented and responsive manner.
- Manage, organize and train front desk clerks and supervisors to carry out their duties and responsibilities in an appropriate and professional manner.
- Approve all front desk schedules. Assign front desk clerks to various front desk duties and shifts to ensure work load / watch standing balance. Plan and schedule ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand.
- Maintain key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards. Provide oversight of all key inventories and accountability records related to key control.
- Manage UH wait lists and ensure the UHARB has copies of the latest UH wait lists.
- Manage the preparation and submission, from the front desk supervisors, of daily, weekly, quarterly, and annual UH reports including: occupancy, unit or room availability, utilization, inventory, etc.
- Ensure the accuracy of the semi-annual inventory and utilization report.
- Ensure the timeliness and accuracy of front desk operations, correspondence and eMH data input and records.
- Ensure eMH reports are prepared, as required, for the daily management of Unaccompanied Housing (UH) (i.e. check-in, outstanding new resident orientation, vacant beds reports, etc.).
- Ensure unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual (CNIC M-11103.2) and local policy.
- Per local guidance, approve resident-requested room changes and ensuring front desk clerks are properly documenting room transfers in eMH.
- Coordinate with tenant and training commands for required room blocks for returning commands, air wings, incoming classes, etc. Follow up on missed check outs and ensure that projected departures within upcoming 30 days are contacted to determine resident's intention.
- Participate in hiring front desk staff, evaluate and counsel staff, complete performance evaluations, approve leave requests, recommend performance awards, performing timekeeping and close out front desk clerks and supervisors timecards.
- Other duties as assigned.
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