We have other current jobs related to this field that you can find below
-
Guest Relations Manager
1 month ago
New York, United States José Andrés Group Full timeGUEST RELATIONS MANAGER - NYCSalary Range: $85K-$90KCompany Overview:José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.Position SummaryThe...
-
Guest Relations Manager
4 weeks ago
New York, United States José Andrés Group Full timeJob DescriptionJob DescriptionGUEST RELATIONS MANAGER - NYCSalary Range: $85K-$90KCompany Overview:José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of...
-
Guest Relations Manager
2 months ago
New York, New York, United States AC Hotel New York Downtown Full timeWe are hiring a Guest Relations ManagerWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...
-
Guest Relations Manager
3 weeks ago
New York, United States Marriott Full timeJob Number 24144711Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are...
-
Guest Relations Manager
3 weeks ago
New York, United States Marriott Full timeJob Number 24144711Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are...
-
Assistant Guest Relations Manager
2 months ago
New York, United States Cipriani Full timeJob DescriptionJob DescriptionPOSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as an Assistant Guest Relations Manager. The Assistant Guest Relations Manager plays a crucial role in being the face of the hotel, providing warm and professional guest greetings, and ensuring guest satisfaction during their...
-
Guest Relations Manager
4 weeks ago
New York, United States Courtyard by Marriott New York Downtown ManhattanWorld Trade Center Area Full timeDescriptionWe are hiring a Guest Relations ManagerWe are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...
-
Guest Relations Associate
1 week ago
New York City, United States José Andrés Group Full timeJos Andr s Group Jos Andr s Group New York, NY New York, NY Full-time Full-time $22 - $25 an hour $22 - $25 an hour 2 hours ago 2 hours ago 2 hours ago GUEST RELATIONS ASSOCIATE - NoMad Pay Rate Range:$22.00 - $25.00 per hour Company Overview:Jos Andr s Group restaurants have always been centered around our original mission, Change the World through the...
-
Guest Relations Specialist
5 days ago
New York, New York, United States Penny Full timePosition OverviewAs a Guest Relations Specialist at Penny, your primary responsibility is to collaborate with the management team to warmly welcome both arriving and departing guests, ensuring they feel valued and appreciated.Key ResponsibilitiesEngage with guests in a friendly and knowledgeable manner.Work effectively within a team-oriented atmosphere to...
-
Guest Relations Coordinator
5 days ago
New York, New York, United States Penny Full timePosition Overview: As a Guest Relations Coordinator at Penny, your primary responsibility is to collaborate with the management team to warmly welcome guests as they arrive and bid farewell as they depart. Key Responsibilities: Exhibit a friendly, knowledgeable, and appreciative demeanor towards all guests.Work effectively within a team-oriented environment...
-
Guest Relations Ambassador
1 month ago
New York, New York, United States HSH Management Services Full timeGuest Relations Ambassador will be responsible for the collection and coordination of details towards the arrival/departure information, guest experience, preference/profile building, travel, and pre/post stay experience for the Guest Relations department on a consistent basis. The Guest Relations Ambassador will champion complete and accurate information,...
-
Guest Relations Ambassador
1 month ago
New York, United States HSH Management Services Full timeGuest Relations Ambassador will be responsible for the collection and coordination of details towards the arrival/departure information, guest experience, preference/profile building, travel, and pre/post stay experience for the Guest Relations department on a consistent basis. The Guest Relations Ambassador will champion complete and accurate information,...
-
Guest Relations Coordinator
3 hours ago
New York, New York, United States The ONE Group Full timePosition Overview:A Guest Relations Coordinator is responsible for overseeing concierge operations and managing reservation systems effectively. This role involves enhancing guest experiences during service and fostering strong connections with booking representatives. It is essential to keep all guest records current and engage with patrons through digital...
-
Head of Guest Relations
5 days ago
New York, New York, United States One Haus - New York Full timePosition: Maitre D' Hospitality ManagerReports To: General ManagerStatus: Non-ExemptAs a Maitre D' Hospitality Manager, your role is pivotal in fostering a welcoming and inclusive atmosphere within the establishment. You will lead by example, focusing on enhancing both the financial performance and cultural environment of the restaurant. Your expertise will...
-
Guest Relations Specialist
5 days ago
New York, New York, United States Penny Full timePosition OverviewAs a Guest Relations Specialist at Penny, your primary responsibility is to collaborate with the management team to warmly welcome and bid farewell to guests, ensuring they feel valued and appreciated.This role requires a strong ability to work within a team-focused environment, striving towards the collective goal of exceptional guest...
-
Guest Relations Coordinator
5 days ago
New York, New York, United States The Ned NoMad Full timeJob OverviewWe are seeking a dedicated Host to assist and report directly to the Food & Beverage Managers. This role is crucial in our vibrant establishment, where the ability to manage multiple tasks efficiently is essential.About UsThe Ned NoMad is a premier members club and hotel located in the heart of New York, offering a unique blend of private and...
-
Guest Relations Associate
2 months ago
New York, United States Think Food Group Full timeGUEST RELATIONS ASSOCIATE - NoMad Pay Rate Range: $22.00 - $25.00 per hour Company Overview: Jos Andrs Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG'ers know they all play a critical role in the overall success of our brands....
-
Guest Relations Associate
3 months ago
New York, United States José Andrés Group Full timeJob DescriptionJob DescriptionGUEST RELATIONS ASSOCIATE - NoMadPay Rate Range: $22.00 - $25.00 per hourCompany Overview:José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in...
-
Head of Guest Relations
5 days ago
New York, New York, United States Soho House & Co. Full timePosition OverviewThe Opportunity...At Soho House & Co., the role of a Maitre'D is centered around a deep commitment to exceptional customer service and hospitality. This position entails overseeing the Host and Reception teams, ensuring that every guest enjoys a delightful and memorable experience. The Maitre'D is also instrumental in onboarding and training...
-
Guest Relations Ambassador
5 days ago
New York, New York, United States Compass Group Careers Full timePosition OverviewCompany: Compass Group CareersSalary: $25 / HourWhy Join Us?At Compass Group, our strength lies in our people. The dedication, actions, and attitudes of our team members foster trust and loyalty among our clients every day. We prioritize hiring individuals who share our enthusiasm for exceptional service and hospitality. Once we identify the...
![AC Hotel New York Downtown](https://media.trabajo.org/img/noimg.jpg)
Guest Relations Manager
2 months ago
We are hiring a Guest Relations Manager
We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our Guest Relation Managers (or FOMs) advance in a couple years to Assistant General Manager roles
Role Responsibilities:
The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Essential Job Functions :
Guest Service
Maintains guest service as the driving philosophy of the hotel. Personally demonstrates a commitment to guest services in responding promptly to guest needs. Is committed to making every guest satisfied. Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. Develops added value customer service programs. Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute to the delivery of consistent guest service.Front Desk Management
Acts as manager on duty for hotel and manages front desk operations. Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. Produce accurate financial reports on time. Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming listsHuman Resources
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. Maintains a positive, cooperative work environment between staff and management. Emphasizes employee selection, training and development as a way of doing business. Ensures all hotel employees know hotel objectives. Ensures personnel files are accurate and comply with both local and federal laws and regulations. Administers personnel policies fairly and consistently. Resolves employee grievances in a fair and timely manner. Ensures employees understand policies, pay procedures, bonus plans and benefits. Helps develop management talent by acting as a mentor for direct reports. Ensures completion of training objectives and development plans. Monitors and maintains acceptable turnover levels.Safety and Security
Knows local health and safety codes and regulations that apply to the hotel. Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc. Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.Operations
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. Has acceptable property quality audits. Periodically inspect rooms, building exterior, parking lot, etc.Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Pay - $27-$28
Source: Hospitality Online