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Operations Analyst

3 months ago

San Francisco, United States Forward Full time

We are seeking a dynamic IT Operations Specialist to join our team. This role requires a proactive and solutions-oriented individual who thrives at the intersection of technology and practical application. You will be responsible for enhancing our IT infrastructure, streamlining our onboarding processes, and ensuring the seamless operation of our critical systems. If you are passionate about technology and enjoy working in a collaborative environment to support the backbone of a growing company, we would love to hear from you.


This is an entry-level role; we encourage applicants who have between 0-3 years of relevant experience.

WHAT YOU'LL DO:

  • Oversee and manage our entire endpoint ecosystem, including procurement, provisioning, maintenance, and lifecycle management of employee laptops.
  • Design and maintain robust network architectures across our flagship locations, care pods, and satellite offices, ensuring high availability and performance.
  • Provide comprehensive A/V support for various company events, from regular meetings to large all-hands gatherings.
  • Deliver responsive and empathetic helpdesk support, resolving technical issues to minimize downtime and maintain productivity.
  • Collaborate with cross-functional teams to support new clinical builds, contributing technical insights to expansion projects.
  • Leverage data analytics to preemptively identify and address IT challenges, optimizing system performance and user satisfaction.

REQUIREMENTS:

  • Bachelor's degree or equivalent
  • 1+ years of experience at a high-growth startup or large tech company in consulting, operations, project management, or IT
  • Able to independently manage and prioritize workload
  • Be empathetic, humble, and possess strong focus on customer service
  • [preferred] Some exposure to Python or SQL
  • [preferred] Experience with MDM, helpdesk, IT inventory management software
  • [preferred] Experience with basic network engineering, particularly Meraki

Why join Forward?


We don’t want to just move dollars around the healthcare industry - we want to rebuild it and fix it. All of it. You’d be a major part of the story behind one of the most ambitious startup attempts of the past decade and you’d work with a team of people who want to use their talents for good.


We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.