Sr Patient Services Specialist

5 days ago

Lubbock, United States Texas Tech University Health Sciences Center Full time
Position Description

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Major/Essential Functions

  • Work with the Patient Services Supervisor for day-to-day operations in the Computer scheduling and communication of mental health and Phone service/appointments.
  • Works in collaboration with primary care health providers, case management providers, employees, and outside consultants as needed to ensure a high-quality continuum of care that comprehensively meets the needs of the patient.
  • Conducted follow-up calls with patients' post-appointment to ensure satisfaction.
  • Assisted patients with paperwork and appointment preparation.
  • Responded promptly and professionally to urgent requests from providers or patients.
  • Processed specialist visits referrals according to protocols.
  • Collaborated effectively with healthcare professionals and staff.
  • Updated patient profiles via computer system data entry.
  • Maintained cleanliness of waiting area.
  • Verified insurance eligibility through online systems or phone calls.
  • Interact with patients and faculty, handling additional tasks as needed.
  • Handle daily mail, faxes, and emails with high confidentiality.
  • Ensure all insurance pre-visits, pre-authorizations, and referrals were on file before visits.
  • Collected co-pays, deductibles, and co-insurance payments from patients.
  • Provides billing inquires to the coders to help discuss with patients.
  • Handled medical records, ensuring compliance with legal and HIPAA regulations.
  • Promoted teamwork and positive patient perceptions through effective communication.
  • Complete duties/projects as assigned by Patient Services Supervisor


Occasional Duties

Additional duties as assigned.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

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