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Collections Specialist

2 months ago

Philadelphia, United States Samuels and Son Seafood Company Full time

Job Description Summary:Samuels and Son Seafood, one of the nationâs leading purveyor of fresh and frozen seafood has a unique and exciting opportunity for a Collections Representative. This position is designed to manage the day to day details of the collection process. Your dealings with the customers must adhere to Companyâs service and price philosophy. This position offers the opportunity to work in a fast-paced, growth-focused culture, an opportunity for continuous advancement within the organization and a competitive compensation and benefits package.



The collections specialist is responsible for ensuring that the Company receives all necessary payments from our customers. The collections specialist will monitor accounts receivable statements to identify debts owed to the Company, contacting customers to notify them of overdue payments and documenting debts collected. Candidate must be a superior communicator who excels at both collections and customer service. You must be able to handle a high call volume, have experience in reconciling a customerâs account, and enjoy interacting with other departments in the company, particularly Sales and Accounting.



Summary of essential job functions:



Monitor accounts receivable and identify overdue accounts. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Resolve customer billing concerns and secure accounts receivable delinquency, applying good customer service in a timely manner. Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from customer. Submitting necessary documents such as statements, invoices and credit memos, upon request. Identify issues attributing to account delinquency and discuss them with management. Process credit card payments, as needed.



 



Job Type: Full-time



Pay: $20.00 - $22.00 per hour



Benefits:



401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance



Weekly day range:



Monday to Friday



Work setting:



Office



Work Location: In person