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Call Center Representative

4 months ago

Miami, United States Creattix Talk Full time

Job Title: Call Center Representative

Location: Miami, FL

Company: Creattix Talk

Department: Customer Service

Reports To: Call Center Manager

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

  • Customer Interaction:

    • Handle inbound and outbound customer calls in a professional and courteous manner.
    • Respond to customer inquiries regarding products, services, and policies.
    • Provide accurate and timely information to customers.
    • Resolve customer issues and complaints efficiently, escalating to supervisors when necessary.

  • Documentation and Reporting:

    • Document customer interactions and maintain accurate records of all communications.
    • Update customer information in the database following each interaction.
    • Prepare reports on call activity, customer feedback, and recurring issues for management review.

  • Team Collaboration:

    • Work closely with team members to achieve overall customer service goals.
    • Participate in team meetings and training sessions to stay updated on product knowledge and company policies.
    • Share insights and suggestions for improving customer service processes.

  • Compliance and Quality Assurance:

    • Adhere to company policies, procedures, and regulatory requirements.
    • Follow quality assurance guidelines to ensure high service standards.
    • Maintain confidentiality of customer information.
Qualifications:

  • High school diploma or equivalent; some college coursework preferred

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Proficiency in using computers and familiarity with CRM software.