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ServiceNow Technical Architect

2 months ago

Richmond, United States Tata Consultancy Service Limited Full time
Responsibilities:

  • Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests
  • Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
  • Guide the team in having the right level of details in the design artifacts.
  • Review the design and code to ensure it aligns to customer expectation and follows industry standards
  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
  • Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
  • Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
  • Follow up on outstanding development needs and provides timely status reports to the project manager
  • Advise on options, risk and impacts on business/ITIL processes
  • Communicate technical problems and solutions to both technical and non-technical audiences

    Skills Overview:

    • ServiceNow platform implementation, development, support, enhancement
    • ServiceNow Discovery Configuration, Run Book Automation preferred
    • Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
    • Strong customer service and excellent verbal/written communication
    • Excellent attention to details, ability to multitask, and effective time management skills
    • Understand full ITSM application lifecycle
    • ITIL certified desired
    • ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.
    • Strong CSM and integration knowledge is a must.

      Experience:

      • 12 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
      • 5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to), SPO (desired) and Scoped Application solution
      • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
      • Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customers in house team.
      • Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
      • ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.
      • Past work experience with industry leading providers of ITSM tools
      • Must have experience in drafting design, present to architecture board and obtaining sign off.
      • Should be able to decide what is the right level of detail in low level design
      • Certifications Certified application developer, Certified implementation specialist CSM, ServiceNow Certified Technical Architect (preferred)

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