Technical Service Representative
5 months ago
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job PurposeThe purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.
Key Responsibilities- Provide total technical support to customers.
- Problem-solving. Analyzes product-related issues, including on-site analysis and actuation. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Delivers training to customers on the use and application of the company products, equipment, and documentation on-site at the customer’s location and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
- Gather customer needs and requirements with Sales & Marketing organization to help build customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Proactively prevent and solve problems of a technical nature occurring with existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff, in order to keep and extend the business.
- Paints & Coatings industry, any B2B industry environment, customer/ segment profiling
- 3 years of work experience in technical services and support.
- Bachelor’s Degree in chemical engineering, chemistry, or related field.
- Skills – Problem-solving, stakeholder management, creating value propositions, communication, and presentation, commercial and business acumen, and a basic understanding of financial concepts related to sales and cost to serve.
- Strong knowledge of coatings applications and technology and the ability to troubleshoot and provide root cause analysis
- The salary range for these skills is $65,000 to $75,000 + 15% annual bonus.
- Excellent Medical Insurance with HSA.
- Dental, Vision, Life, AD&D benefits.
- 401K retirement savings with 6% company match.
- Generous vacation, sick, and holiday pay.
- Paid Parental leave.
- Active Diversity & Inclusion Networks.
- Career growth opportunities on a regional and global scale.
- Tuition Reimbursement.
- Monthly Automobile Allowance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
Requisition ID: 30759
LI-HE1
-
Customer Service Representative
1 week ago
Reading, Pennsylvania, United States FASTBRIDGE FIBER LLC Full timeJob Title: Customer Service RepresentativeFastBridge Fiber LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing technical support and resolving issues related to our internet services.Key...
-
Customer Service Representative
1 month ago
Reading, Pennsylvania, United States Spectrum Brands Full timeJob Title: Customer Service Rep-TechnicalAt Spectrum Brands, we are seeking a highly skilled Customer Service Rep-Technical to join our team. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Reading, Pennsylvania, United States Spectrum Brands Full timeJob Title: Consumer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Consumer Service Representative to join our team at Spectrum Brands. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering technical support inquiries, and resolving...
-
Customer Service Representative
4 weeks ago
Reading, Pennsylvania, United States Spectrum Brands Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Spectrum Brands. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for our consumers.Key...
-
Customer Service Representative
1 month ago
Reading, Pennsylvania, United States Spectrum Brands Full timeJob SummaryWe are seeking a highly skilled and customer-focused Consumer Service Representative to join our team at Spectrum Brands. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for our consumers.Key...
-
Customer Service Representative
20 hours ago
Reading, Pennsylvania, United States VIMO INC Full timeJob DetailsJob LocationRemoteRemote TypeFully RemotePosition TypeFull TimeSalary Range$16.00 HourlyJob CategoryCustomer ServiceCustomer Service RepresentativeGetInsured is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences...
-
Customer Service Representative
3 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at AMMEGA. As a Customer Service Representative, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.Key Responsibilities:Service customer requests for quotes and...
-
Customer Service Representative
4 weeks ago
Reading, United States Ammega Full timeOur organization is highly focused on customers, employees, entrepreneurship, agility, and responsibility.Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world.For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a...
-
Customer Service Representative
4 weeks ago
Reading, United States AMMEGA Full timeAbout the job Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our...
-
Customer Service Representative
3 weeks ago
Reading, United States AMMEGA Full timeJob Description About the job Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more!...
-
Customer Service Representative
1 month ago
Reading, United States AMMEGA Full timeDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly...
-
Customer Service Representative
1 month ago
Reading, United States AMMEGA Full timeDo you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyors and power transmission belts?Apply your skills in a company that helps bring packages to your doorstep, and food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly...
-
Customer Service Representative
4 weeks ago
Reading, Pennsylvania, United States Spectrum Brands Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Spectrum Brands. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering technical support inquiries, and resolving product-related issues in a timely and professional...
-
Customer Service Representative
19 hours ago
Reading, Pennsylvania, United States Applied Industrial Technologies Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our sales and service team, you will be responsible for providing expert assistance to our customers, building ongoing business relationships, and driving sales growth.Key...
-
Customer Service Representative
3 weeks ago
Reading, Pennsylvania, United States Applied Industrial Technologies Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Representative
3 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at AMMEGA. As a key member of our Ammeraal Beltech and AMMEGA Operations team, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.Key ResponsibilitiesService customer requests...
-
Customer Service Representative
4 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our Ammeraal Beltech and AMMEGA Operations team in Reading, PA. As a key member of our team, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.Key ResponsibilitiesService customer...
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeAbout the JobWe are seeking a highly skilled Customer Service Representative to join our Ammeraal Beltech and AMMEGA Operations team in Reading, PA. As a key member of our team, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.Key ResponsibilitiesService customer...
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeAbout the JobWe are seeking a highly skilled Customer Service Representative to join our Ammeraal Beltech and AMMEGA Operations team in Reading, PA. As a key member of our team, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.Key ResponsibilitiesService customer...
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeAbout the JobWe are seeking a highly skilled Customer Service Representative to join our Ammeraal Beltech and AMMEGA Operations team in Reading, PA. As a key member of our team, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.Key Responsibilities:Service customer...